Emergency Medical Technician (Emt)

About the Job:

This position averages 38 hours per week with an every-other-weekend rotation. The schedule includes 10 hour weekday shifts and 8 hour weekend shifts. There may be a sporadic need to provide coverage at other locations for schedule needs or vacation coverage, which is eligible for travel/mileage reimbursement.

Job Description:

Under general supervision, the EMT assists the Providers, Nurses, Clinical Assistants, Patient Service Representatives, Clinic Management, and Practice Administrator/RN in delivering expert medical care to our patients.

Day-to-day activities will vary from greeting patients, telephone coverage, visit registration, assisting/directing patients with inquiries, operating diagnostic radiographic equipment, and collecting patient information, all while executing our goal to provide top-notch care.

Overall, this position has a direct interaction with patients and is an integral component in helping deliver our mission of bringing ER expertise to life's little emergencies.

Requirements:

• The ideal team member will have prior relevant experience in a similar or same environment, 1-3 years preferred.
• Emergency Medical Technician certification, as well as a high school diploma or equivalent, is required.
• As we provide services seven days a week, this job does require evening hours and weekend rotations.

Essential Duties and Responsibilities:

• Provides exemplary customer service; greets and treats all patients, visitors, and coworkers with courtesy and discretion.
• Communicates in a courteous, professional, cooperative, and mature manner.
• Answers telephone calls in a timely and polite manner; either responds to inquiries or directs caller to appropriate personnel while entering appropriate clerical notation into practice management software.
• Maintain and document accurately a patient's electronic record of care.
• Enters confidential personal health information into a computerized system with a high rate of accuracy.
• Complies with federal and local laws in ensuring patient privacy and confidentiality.
• Rooms patients: Collecting clinical intake information, which includes medical history, medications, and allergies, capturing Vital signs.
• Gathering information relative to the presenting illness or injury.
• Perform and complete patient testing including EKGs, Visual Acuity, Height, Weight, and Venipuncture Specimen Collection.
• Collect and proficiently perform Point-of-care testing, including Influenza, Lyme, SARS-CoV-2, Mononucleosis, RSV, and Strep. A urine dipstick, and urine pregnancy.
• Application of pre-fabricated splint and other Orthopedic durable medical equipment to the patient with instruction of use.
• Administering medications, including intramuscular and subcutaneous injections proficiently.
• Assisting providers with procedures setup and during procedures as required.
• Reviewing visit summaries and home care instructions with patients including prescriptions provided and work or school notes as well as follow-up care.
• Provide after-visit follow-up phone calls to patients as needed, and relay any diagnostic testing results.
• Ensures that equipment and supplies necessary to carry out patient care activities are available and usable and the environment is clean and organized.
• Assisting Front Desk Staff with patient clerical tasks as needed.
• Scans patient paper documents or cards into the practice management systems and labels appropriately per protocol.
• Perform other tasks as delegated by the Provider, Nurse, Practice Coordinator, Practice Operations Supervisor, or Practice Administrator/RN..

To be successful with us, you must possess:

• High standard of work ethic.
• Impeccable patient care.
• Positive attitude.
• Dependability.
• Ability to stay focused under pressure.
• Ability to multi-task.
• Ability to work in a small group and independently.
• Strong organizational and time-management skills.
• Technological proficiency in utilizing both an EMR and Practice Management application.
• Knowledge of medical terminology.

ABOUT US:

Pioneer Health, is owned and operated by local healthcare professionals with ties to the community that provides managed services for Urgent Care Specialists, PC, which is a full-service private Urgent Care group practice with an on-site lab and digital x-ray. The aim is to provide patients with prompt, professional, and personalized care close to home.

Our mission is to offer the community easy access to high-quality, evidence-based medical care provided by medical practitioners with specialized training in emergency medicine and substantial prior ER experience.

Our Urgent Care Centers are open 355 days per year, 7 days per week, to serve our community better, and offer extended evening hours. While walk-ins are accepted, visit reservations are encourage to wait comfortably elsewhere until the estimated visit time. The practice accepts most insurance plans with no referrals necessary.