It Support Specialist/Helpdesk

Overview

 

We are seeking an IT Support Specialist/Helpdesk Specialist to provide prompt responses to internal customer questions regarding IT issues and troubleshoot, diagnose and resolve problems related to operating systems, hardware and software, in support of the business. 

Qualifications

• Bachelor's Degree, computer-related preferred, or equivalent experience in similar role.
• Desktop and laptop support
• Windows Server support
• General networking (firewalls, routers, Wi-Fi, TCP/IP)
• General physical network knowledge (cabling, switches, terminating cables)
• General PC hardware/software troubleshooting
• Email / MS Exchange Server
• Help administer the domain - including active directory, DNS, and DHCP
• Anti-virus/malware solutions
• VPN
• Data backup solutions
• Smartphones (iPhone, Android, etc.)
• MS Office
• CRM, ERP
• Printing / Plotting support
• Virtualization technology (Hyper-V)
• Strong customer facing presence; solid support skills; great follow-up
• Excellent troubleshooting skills, leveraging a mix of knowledge, research, and collaboration to track down problems; good technical documentation skills.
• Must possess initiative and strong teamwork, communication, and interpersonal skills; strong written and verbal communication skills.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Maintain daily performance of computer systems.
• Ask questions to determine nature of problem.
• Walk customer through the problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Liaise with third-party support and PC equipment vendors.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Support IT Manager in other IT-related tasks as needed.

Company Website

https://www.selux.us/

Company Profile

EmploymentSelux Corporation has a successful track record of tremendous growth and sustainability as a world-wide manufacturer of architecturally designed luminaires, nestled right here in the Hudson Valley. We offer a great variety of interesting work, allowing our employees exposure to both the interior and exterior architectural lighting market, in addition to many European affiliates.

Selux Corporation recruits and retains talented employees who are interested in making a long-term commitment to an organization that continually invests in the latest manufacturing techniques and new technologies, as well as its employees.

 

 

BenefitsSelux Corporation's benefit philosophy is simple-we want to help our employees to build great futures. We are doing that through comprehensive health plans, wellness programs, dental and vision coverage, short and long term disability programs, company paid life insurance, 401(k), training programs, and an emphasis on work-life balance. Selux is committed to offering affordable benefit plans to its employees by having low employee contributions, co-payments, and deductibles, while providing access to the best possible care available. Contact our Human Resource Department for more detailed information

Employment Type: FULL_TIME