Address
Form of workESSENTIAL FUNCTIONS:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
• Directly assist patients with scheduling appropriate follow-up visits before their discharge from the Emergency Department.
• Use low volume periods to contact patients who presented between CN coverage.
• Educate patients on the importance of seeking follow-up care and being engaged in their care journey.
• Record basic data regarding each patient interaction (e.g., whether the patient was able to schedule an appropriate follow-up visit).
• Help ensure patient follow-up by providing patient reminders (e.g., text, phone call, etc.).
• Support hospital strategy for the hospital.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.
Additional Information:
The position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.
Access to and/or works with sensitive and/or confidential information.
Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA).
Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.
Skills and Abilities:
Mathematical Skills
• Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Computer Skills.
• Advanced Computer Skills -- Routine use of electronic mail and computer systems. Ability to incorporate complex and complicated functions into documents, spreadsheets, databases, and presentations to support business objectives.
Communication
• Complex Communication -- Frequently communicates complex information and interacts with management. Can present, resolve and address delicate situations. Can motivate and persuade others.
Nature of Problems
• Varied Business Problems -- Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices.
Independent Judgment
• Foundational Judgment -- Results are defined, and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.
