Emergency Communications Operator (Trainee, Operator, or Senior)

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Under close supervision, receives emergency and non-emergency calls for police and fire service. Dispatches calls for service and enters accurate and concise data into the Computer Aided Dispatch (CAD) system. The Emergency Communications Operator Trainee is the entry-level class in the Emergency Communications Operator series. Work is observed and reviewed during performance and upon completion. A high degree of accuracy is required at all times. Incumbents in this classification must maintain constant awareness of the consequences of error.
There are multiple positions available. Applicants are encouraged to submit a cover letter and resume. Please note, this position requires shift work.

• Answers emergency and non-emergency calls at the Police Station.
• Gathers information from callers including nature, severity, location and status of emergencies.
• Assesses need for response and dispatches services accordingly.
• Assists Police Officers by relaying information regarding calls for service.
• Documents and corrects 911 location premise errors in CAD (Computer Assisted Dispatch).
• Enters data and maintains CAD for alarm permits and cautionary information in alert files.
• Notifies appropriate entities related to problems or complaints under their jurisdiction.
• Enters, maintains, updates and researches information into TCIC/NCIC (Texas Criminal Information Center and National Criminal Information Center) and TLETS/NLETS (Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunication System) databases.
• Researches and responds to inquiries from other law enforcement agencies and departments.
• Performs crisis intervention with distraught callers during high risk situations until appropriate emergency field units arrive on scene.
• Prepares clear and concise records and reports with comprehensive documentation in CAD (Computer Aided Dispatch) system.
• Performs computer-assisted and manual records checks for officers on individuals, locations, vehicles and other property; verifies warrants or reports of stolen property.
• Maintains constant awareness of status of mobile units and updates information as it changes.
• Maintains, updates, and accesses various logs and computer data files for all officer activities (incident reports, stolen or repossessed property logs, maps, shift logs, etc.).
• Performs other duties as assigned.

Minimum Qualifications
Emergency Communications Operator Trainee
Education, training and Experience Guidelines
High School diploma or equivalent. One (1) year of full-time work experience performing data entry or as a customer service representative.
TRAINEE LICENSES AND CERTIFICATION REQUIREMENTS

• Must be able to successfully complete the Basic Telecommunicator Certification .
• Must be able to obtain TCIC/NCIC and TDD/TTY certifications within six (6) months of employment.
• Must be able to obtain TCOLE Telecommunicator License within one (1) year of employment.

Emergency Communications Operator
Education, training and Experience Guidelines
High school diploma or equivalent. Three (3) years full-time experience in public safety telecommunications as a radio dispatcher and/or E911 call taker.
OPERATOR LICENSES AND CERTIFICATION REQUIREMENTS
Intermediate Telecommunicator Certificate.
TLETS/NLETS Operators certificate preferred.
TCIC/NCIC Operators certificate.
Current Emergency Fire Dispatch (EFD) certificate preferred.
TDD/TTY certificate.
Must obtain Telecommunicator License within one (1) year of employment.
Note: Out of state certifications equivalents will be accepted but must be converted to Texas certification within one (1) year from date of hire.
Senior Emergency Communications Operator
Education, training and Experience Guidelines
High school diploma or equivalent, and a minimum of four (4) years of full-time experience in public safety telecommunications as a radio and/or E911 operator.
SENIOR OPERATOR LICENSES AND CERTIFICATION REQUIREMENTS
Advanced Telecommunicator Certificate from the Texas Commission on Law Enforcement Officer Standards and Education .
TLETS/NLETS Operators certificate.
TCIC/NCIC Operators certificate.
Must obtain Telecommunicator License within one (1) year of employment.
Curretn Emergency Fire Dispatch (EFD) certificate preferred.
TDD/TTY certificate.
Communications Training Officer (CTO) certificate preferred
*Must be issued by a nationally recognized professional standards organization such as the Association of Public Safety Communications Officials - International.
Note: Out of state certifications equivalents will be accepted but must be converted to Texas certification within one year from date of hire.
Pre Employment Testing:
Applicants for this classification series should be aware that any offer of employment is conditional upon the applicant passing: (1) hearing test, (2) drug screening , (3) driving record check (4) comprehensive criminal history background check, (5) medical examination, and (6) Psychological Evaluation
Schedule: This position requires shift work.
Hiring Range: $26.00 & up depending on experience.
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Regular-Full time
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