Address
Form of workWe are looking for a Communications Center Operator-I (This will be day shift. This position is a 100% ONSITE). The operator will answer and direct incoming and outgoing messaging services via telephone, paging systems and in-house communications modes; and to enact emergency and disaster preparedness procedures in support of hospital system physicians, clinicians, and staff. The role is entry level and onsite. Prefer someone with customer service background.
Think you've got what it takes?
Qualifications:
.
DUTIES AND RESPONSIBILITIES:
- Answers and directs incoming telephone calls in a professional and courteous manner.
- Assists in the maintenance of up-to-date on-call schedules and contact information for TCH providers and services/departments in paging system and updating appropriate Communication Center documentation.
- Performs other essential job-related duties.
Knowledge and Skills:
• Knowledge of hospital clinics, departments, personnel, policies and emergency procedures.
• Must be able to operate telephone system operator console and database systems.
• Verbal communication and listening skills, typing 35 wpm, the ability to perform multiple tasks simultaneously, customer-oriented interpersonal skills, and the ability to handle emergency situations without panic.
• Bilingual English/Spanish is strongly preferred.
Education:
- H.S. Diploma or GED required
Experience:
- Customer service (in person or phone) experience
Good to have:
- Experience as a telephone switchboard operator
- Experience in a healthcare environmentSince 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.
Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; and Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston. We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org .
Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
