Elearning Support Specialist - Offshore

Job Description
About Achieve Test Prep
Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. We serve as advisors, teachers, tutors, and mentors, helping our customers, primarily healthcare workers, be more successful at college and on the job. We utilize non-traditional methods, like testing out of college credits via the credit-by-exam process, similar to Advanced Placement (AP) tests, and provide wrap-around services that build confidence, motivation and discipline.
Why work for us?
Founded in 2008 in the U.S., Achieve is a 100% remote company that hires the best candidates from around the world. Become an integral part of a work culture that is diverse, flexible, collaborative, and compelling. We are a growing company that provides financial security with opportunities for professional growth as well as the ability to:

• Work entirely from the comfort of home
• Set your own work schedule
• Earn a competitive compensation commensurate with your location
• Know that your ideas and opinions are important and will be heard
• Help change lives through education

At Achieve, you are guaranteed to make a difference every day-both in the work you complete and in the lives of our customers.
Achieve is an equal opportunity employer that is committed to diversity in its workforce. We post our open positions on multiple job boards, in an effort to attract candidates who represent different backgrounds, experiences, identities, and perspectives.
We believe this well rounded approach positions Achieve to make employment-related decisions based exclusively on job-related qualifications, without disregarding applicants because of their race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, pregnancy, genetic information, mental health or any other status protected by law.
Job Description
Achieve Test Prep is seeking an eLearning Support Specialist with a successful track record as a reliable, committed, and flexible worker. The role encompasses diverse responsibilities, including managing cases, providing chat support, overseeing lessons, supporting the team, handling cases, and generating reports. The position directly reports to the eLearning Operations Supervisor.
Responsibilities

• Verify and update start dates for classes.

• Schedule tutoring sessions according to instructor schedules.
• Monitor lessons to evaluate appropriate start and end times.
• Assist in queries related to the Learning Management System (Moodle)
• Respond to and handle complaints and concerns related to eLearning.
• Provide effective chat support with strong communication abilities.
• Execute schedule coordination tasks as assigned.
• Offer dedicated support to both instructors and customers, ensuring a positive experience.
• Collaborate closely with the Customer Service team to manage inquiries related to exams and courses.

Desired Skills and Experience

• High school diploma and scheduling expertise are preferred.

• Tech-savvy and highly capable of navigating and improving an eLearning environment
• Ability to manage multiple projects and deadlines
• Knowledge of salesforce platform and development trends and processes
• Strong critical thinking and decision-making skills
• Thrives in an independent, fast-paced work environment
• Proficient with Microsoft Office and Google Workspace productivity software
• Fluent oral and written communication skills in English.
• Flexible schedule - the ability to overlap at least 4 hours during a 5 am-5 pm EST workday.