EDI Operations Associate I

ACT Consulting has an immediate need for an EDI Operations Associate in Columbia, SC with our direct client, a large health insurance company.
Please take a moment to review the job description. If this is something you are interested in, please send a copy of your resume to vishal@act-info.com or contact us at 704-248-8877 for additional details.
ACT Consulting is a U.S. owned and operated staffing company providing our clients with candidates on a national basis for contract, contract to hire, and direct hire engagements. Our clients are comprised mostly of Fortune 1000 companies, primarily in the areas of Information Technology, Engineering, Professional, Accounting and Finance

• Job Title: 16117188-EDI Operations Associate
• Location: Columbia, SC(On-site)
• Duration: 12 Months on W2

• Processes written requests, manages logs supporting written requests and provides telephone support for first level calls. Assists team members with work functions.
• 30% Provides telephone support and information via the info call tracking system, managing one or more customer service logs. 20% Ensures timely and accurate completion of requests about electronic data interchange (EDI) products and services, utilizing a relational database for tracking purposes.
• Maintains expedient and accurate service levels in filling requests for EDI products and services.
• 20% Supports in set-up of electronic transactions, software, electronic remittances, and support of submitter testing certification.
• 15% Oversees written and electronic requests relating to EDI.
• 10% Prepares material for monthly audits and provides support in the audit process.
• 5% Processes requests/responses received from other areas.

• Good organizational, judgment, customer service, and both verbal and written communication skills.
• Good spelling, punctuation, and grammar skills.
• Basic math and computer skills. Basic understanding of data analysis concepts.
• Ability to handle confidential or sensitive information with discretion.

• Good analytical skills.

• Typical office environment.

• Associate Degree in Computer Science, Information Technology, or other job related field Degree Equivalency: 2 years of technical operations support experience or other applicable experience.