Radiology Operations Navigator

Summary of Primary Function/General Purpose of Position

• Assist with the flow of imaging images and reports from all modalities used for care of patients within the system.
• Demonstrates problem solving, active listening, time management, organization and adaptability skills.
• Possesses ability to provide a strong customer service via email communication and phone etiquette in a high stress environment.
• Basic knowledge of Microsoft Suite and radiology imaging anatomy.

Essential Function

• Assists the Physicians with the daily workflow of imaging patients.
• Communicates messages involving physician offices, patients, other hospital departments and radiologists following up on these in a timely manner.
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodations.

• Must be familiar to with medical terminology.

Education

• License Practical Nurse (LPN) or Medical Assistant (preferred)

Work Experience

• Healthcare/Hospital experience (required)
• Radiology experience (preferred)

Training

• Electronic Health Record (Epic) (preferred)
• Picture Archiving Communication System (McKesson/ CHANGE PACS) (preferred)

Skills

• Problem Solving
• Active Listening
• Customer Service
• Time Management
• Accountability
• Written and Verbal Communication
• Organization
• Adaptability
• Stress Management
• Phone Etiquette
• Keyboarding
• Microsoft Skills
• Email Communication
• Radiology Imaging
• Basic/anatomy
• Office machine Operation

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• May have periods of constant interruptions.
• General office environment
• Prolonged periods of working alone