Phone Operator

Urology Associates of Charleston is a private practice consisting of 5 Urologists and 4 Advanced Practice Providers.

Immediate Supervisor: Office Manager

Summary of Job:

Field all incoming phone calls, document calls when appropriate, schedule appointments and task additional staff as needed.

1. Field all patient phone calls. For questions that can be answered, ensure detailed documentation is present in the patient record. For urgent calls, route to the appropriate staff. For all other calls, task to the proper personnel.

2. Ensure all fielded calls that are tasked out are completed within 24 hours.

3. Schedule all appointment requests via phone. For new patients, ensure a full registration is completed.

4. Perform other tasks as needed or directed by the UAMPA management team.

Minimum Job Qualifications:

1. GED required

2. 2 + years of relevant experience preferred

Job Requirements:

1. Employee must be able to communicate clearly with patients.

2. Employee must be able to keep an organized workflow and effectively manage multiple tasks at one time.

3. Employee must be able to be active and mobile for an eight hour period.The statements listed above describe the principal functions of the job and should not be considered as a detailed description of all the work requirements that are inherent to the position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made for individuals who are able to perform the essential functions of the job.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

6 weeks of paid leave for maternity or serious health condition

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person