Edi Costumer Service Analyst

Job description
Are you ready for a challenging opportunity in EDI Costumer Service? Purosil, a leading automotive manufacturing company, is seeking a dynamic and customer-focused individual to join our team as an EDI Customer Service Analyst. You will be a member of the customer service team while managing our EDI information flow. Working with our EDI vendors ensuring that customer inbound and outbound information is compliant to customer requirements. If you have a proven track record in customer service, order management, and B2B EDI experience, we want to hear from you.

About Us

Purosil thrives where others find challenges insurmountable. Our products are engineered to outlast the vehicles they serve, making quality and performance the cornerstones of our success. With teams in the USA, Europe, and India, we collaborate to provide our customers with exceptional value, great service, and unwavering support.

Key Responsibilities

• =Manage all EDI processes by ensuring all correct inbound and outbound documents are compliant and no information stoppage occurs.
• Troubleshoot inbound and outbound document issues by working with external EDI and ERP developers for full resolution.
• Analyze EDI and non-EDI ordering trends for production, pricing, and sales planning.
• Manually enter sales orders, invoicing, and shipping information whenever required.
• Assist account managers with resolving pricing, quality, invoicing and delivery issues to the customer’s satisfaction.
• Process RMAs, credits, and communicate with customers for billing, shipping, and product inquiries.
• Answer general customer questions regarding order status, returns, shipping information, and ensure follow-up until the inquiry is closed.
• Work between multiple customer portals and applications to enter, pull, and assess customer information.
• Review orders daily for possible issues regarding order fulfillment, shipping location and correct identities to ensure the right customer receives the correct product and quantity.
• Reports to management on overall health of EDI.
• Maintain detailed documentation and process flows of all EDI processes.

Our Team

Located in Corona, CA, our fast-paced environment is supported by a family-owned culture that recognizes the worth of every employee. Reporting to the Customer Service Manager and Chief of Operations Technology, you'll operate with independence and contribute to both personal and corporate growth.

You Should Bring

• A history of consistently resolving EDI discrepancies.
• A desire to grow and work effectively as part of a team.
• Dedication to consistently conduct yourself in a manner consistent with the company culture.
• Ability to manage multiple projects.
• Dedication to customer satisfaction
• Ability to set expectations and hold EDI developers accountable.

We Need Your Experience to Include

• Min of 3 years of Customer Service
• Responsibility of EDI process in a B2B environment. Manufacturing experience is a plus.
• Some college is a plus.

You Should Know How to

• Cooperate with teammates throughout the organization, influence others, and gain the support needed to make improvements.
• Innovate and implement change.
• Prioritize high-value tasks and focus when results are significant.
• Communicate, present, and persuade upper management.

Your Personal Attributes Should Include

• Excellent interpersonal and communication skills.
• Superior listening and conversational abilities.
• Drive and dedication to success while maintaining integrity.
• Excellent organizational skills.
• A willingness to learn.

Career Growth Opportunities

Upon successfully mastering the position and delivering results, there are potentials for increased responsibilities throughout our organization.

Benefits

We offer a variety of benefits and perks, including Paid Time Off, Medical, Dental, and Vision Insurance, Flexible Spending Account, 401(k) Retirement Plan, Vested Profit Sharing, Supplemental Life Insurance, and Professional Growth and Development Opportunities.

Purosil is an equal opportunity employer. We recognize the value of diversity and do not discriminate on the basis of any characteristic protected by state or federal law.

Find out more about us at www.Purosil.com

Job Type: Full-time

Salary: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience level: 3 years
Shift: 8 hour shift
Weekly day range: Monday to Friday
Work setting: In-person