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Why Gallo?
With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.
Location: Califonia Natural Color, Fresno
Job Summary:
Seeking a detail-oriented and proactive Customer Service Analyst I to join our team. This role focuses on elevating customer satisfaction by efficiently resolving issues, improving processes, and maintaining high-quality service standards. Ideal candidates are adaptive, excellent multitaskers, and dedicated to providing high-quality service.
Key Responsibilities:
- Serve as the first point of contact for all customer inquiries, orders, samples, credit issues, and order issue resolution.
- Manage a high volume of email and phone communications.
- Efficiently and professionally respond to internal and external customer correspondence through email and formal written communication, escalating when necessary.
- Forge and maintain strategic relationships with customers, ensuring precise and timely order fulfillment, while coordinating internal teams with a strong sense of urgency.
- Address and resolve customer issues promptly, optimizing customer satisfaction.
- Quickly grasp customer details, processes, and product specifics.
- Coordinate international and domestic partners on orders and shipment schedules.
- Ensure meticulous completion of export documentation with attention to detail and compliance with deadlines.
- Efficiently manage tasks and time, staying focused amid distractions. Expectation to be cross trained in all Customer Service functions.
- Identify process improvements to enhance service to customers, internal systems and workflow.
- Provide data-based analysis to improve service accuracy and success measures.
- Participate in collaborative meetings with cross-functional teams to solve issues.
- Prioritize tasks effectively, maintaining focus in a dynamic environment.
This role is suited for those who excel in a fast-paced, teamwork-based setting and are driven to exceed customer expectations.
What You Will Need:
- Bachelor’s degree; or 4 years of business to business Customer Service, supply chain logistics, administrative support, or, retail sales experience reflecting increasing levels of responsibility.
- Skilled in the use of MS Outlook, MS Word and MS Excel at a basic level.
- High school diploma or State-issued equivalency certificate.
- Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
- Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.
Compensation:
- Hiring Salary Range Posted: $26.64 -$39.91 / hour
- Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.
Perks & Benefits:
- This position includes a competitive benefits package.
- Please click here to view our full list of benefits or click here to watch our video.
To view a full job description, please click here.
Requisition ID: 104334
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OPS001
Gallo does not sponsor for employment based visas for this position now or in the future.
Expected to Close On: May 24th, 2024
Location Category: Telecommute - This position will be based in our Fresno, Cal Color facility with an option for occasional telecommuting. You will be expected to live within a commutable distance.
Gallo’s policy is to afford equal employment opportunity to all applicants and employees and not to discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.
Gallo will comply with state and local laws prohibit discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at 209.341.7000.
Gallo is enrolled in the Department of Homeland Security's E-Verifying program and will use the program to verify the employment eligibility of all newly hired employees as required.
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