Ecommerce

A leading aftermarket wheels and tires company is seeking for a high energy, exciting Operation Clerk to immediately join our team. Candidates must thrive in a fast-paced environment and communicate positively with customers and colleagues. Most of all, we are looking for a multi-tasker with a “can do” attitude. Responsibilities include order processing, responding to customers, warranty verification, dispute resolution, answering phones.

Order Process Responsibilities:

• Process, prepare and ship out orders. (Email, EDI or Through eCommerce & Marketplace Sites)
• Check product availability against inventory database for determination of acceptance of the orders.
• Monitor emails to confirm all orders are received on EDI portal; monitor emails/eCommerce portals for any order changes.
• Prepare shipping documents and schedule freight pick-ups as required (USPS, FedEx, UPS, LTL).
• Request freight quotes, as necessary.
• Keep management and supervisors aware of product shortages.
• Make sure all orders are handled promptly, and goods are shipped properly.
• Invoicing on Accpac Pro, as necessary.
• Manage back order processing or cancellation of orders.
• Complete ownership the entire life cycle of an order from when it is received or created to when it gets invoiced.

Customer Service Responsibilities:

• Answer calls and respond to emails from customers.
• Process parts and accessories orders. (USPS, FedEx, UPS, LTL)
• Troubleshoot and resolve warranty issues.
• Organize and maintain parts for easy access in warehouse.
• Monitor and ensure timely process of RMA.
• Provide Excellent Customer Service.

Requirements:

• Patience, a good attitude and willing to learn.
• Strong organizational skills.
• Be able to effectively multi-task and have the ability to work independently and purposefully.
• Ability to work well under pressure in a team environment and effectively communicate with team members.
• Minimum of two years relevant work experience in eCommerce, dropship / order processing.
• Experience with ERP and EDI system a plus.
• Experience with Outlook, Microsoft Excel, PowerPoint and related applications.
• Exceptional communication skills, both verbal and written.
• Minimum one year experience in shipping via FEDEX, UPS, USPS, and LTL.
• Able to lift up to 50 lbs