Sr Manager Ecommerce

Sr. Manager, eCommerce Search – (Hybrid – Philadelphia Metro)

We are actively seeking a Senior Manager, eCommerce Search for a Hybrid role with a global manufacturing and distribution organization in the Philadelphia Metro area. This individual will be driven by the idea of seamless search enhancements and lead the way in helping to refine search and experience across the organization’s eCommerce platform. The ideal candidate will offer strong expertise in using search engine platforms such as ElasticSearch, Lucene, Solr, Endeca, etc…

Please review the job responsibilities and requirements below and apply if interested and qualified.

Sr. Manager, eCommerce Search Responsibilities:

• Translate business requirements into technical changes on the search application; ensure that search developers build the appropriate search solution that conforms to the agreed search architecture/design.
•  Build and utilize metrics for understanding the tradeoffs between search efficiency, search effectiveness and search relevance.
•  Use precision, recall, mean reciprocal rank (MRR), Normalized Discounted Cumulative Gain (NDCG), and click through rate as appropriate to improve the quality of search results.
• Manage team and third party relationships.
• Develop comprehensive search strategies and lead maturity roadmap, effectiveness and performance scorecards.
• Create a unique digital research and shopping experience.
• Own the comprehensive on-site search and navigation experience.
• Define and manage appropriate site navigation, filtering (faceting), category management, search results landing pages and product assortment for optimal customer discoverability, research/purchase path flow and product/offer positioning working with the eCommerce Search Analysts.
• Oversee the execution of onsite search strategy, searchable fields, relevancy ranking strategies and business rules (biases, thesaurus, redirects, triggers, etc).
• Understand, analyze and optimize customer journey conversion paths.
• Partner with cross-functional teams and key stakeholders to define and measure search and merchandising success.

Sr. Manager, eCommerce Search Requirements:

• Bachelor's Degree in Marketing, Technology, Advertising or a related discipline.
• 5 - 7 years' experience in eCommerce (B2B preferred) with a deep knowledge of eCommerce best practices including online shopping experiences, competitive strategies, journey mapping and landscaping, testing and industry trends.
• 5- 7 years of using search engine platforms i.e. ElasticSearch, Lucene, Solr, Endeca or similar.
• 2+ years people management experience.
• Advanced experience in Google Analytics or Adobe Analytics.
• Strong G Suite (Docs, Sheets, Slides, Sites).
• Experience creating and driving product vision, product roadmaps, and design discussions.
• Experience in relevancy and findability techniques.
• Experience in relational database (MS SQL or similar) schema design, optimization and architecture.
• Good understanding and experience for query expansion/rewrite techniques such as synonyms, auto complete, spell correction, query optimization, query to query similarity.