E-Commerce Specialist

Who We Are

We are Ashtel Studios, a 2023 award-winning Inc. 5000 honoree, recognized among America's fastest-growing companies. With over two decades of experience, our mission has always been simple yet powerful – deliver fun, design-forward products that captivate retailers, distributors, and consumers alike. Our extensive portfolio is a testament to our commitment to excellence, featuring a diverse range of products that cater to all.

Our success is fueled by an exceptional team that thrives on creativity and innovation. Ashtel Studios isn't just a workplace; it's a dynamic community where every idea matters. Join us in an environment that celebrates individuality, encourages collaboration, and values your unique contribution. Be part of our award-winning journey as we work together to spark smiles, forge connections, and turn everyday routine into something you look forward to.

Job Title

E-Commerce Specialist

Job Description

Key Responsibilities:

• Process daily orders from Amazon and Shopify
• Manage inventory levels and forecast sales for all E-Commerce stores
• Provide effective and timely resolution of various customer inquiries and concerns across channels, and across multiple channels
• Daily, weekly, and monthly checks on all Amazon Seller Central accounts for policy violations or account health warnings
• Work with the warehouse manager on RMA processes and warranties
• Assist in the replacement of mis-picked or damaged items, and keep accurate records of customer interactions, orders, errors, comments, and complaints
• Support the continued development and refinement of SOP's and metrics to drive continuous improvement in service, cost, and quality
• Proactively search online marketplaces to ensure accuracy while looking at ways to improve our brand positioning
• Pull reports from Amazon and Shopify to translate findings into insights and actionable growth tactics
• Identify issues with the online ordering process, promotion codes, and/or product descriptions and communicate to the Marketing Manager, Product Support and E-Commerce
• Learn company product line to accurately provide current product information
• Coordinate and follow up with other departments to ensure problem resolution and work together with our customer service team members to promote an environment of customer satisfaction
• Assist the marketing team in E-Commerce channel maintenance and other additional tasks
• Identify new digital trends and applications to increase brand awareness

Qualifications:

• 2 years' experience in operations or customer service role
• Strong data entry and Microsoft office skills
• Excellent verbal and written communication skills
• Strong organizational skills with a focus on attention to detail

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Ontario, CA 91761: Relocate before starting work (Required)

Work Location: In person