E-commerce Specialist

THE OPPORTUNITY

C.A.C. CHINA is a dynamic and rapidly growing wholesale company located in Piscataway, NJ. We’re seeking an experienced E-commerce Specialist to join our team. As an E-commerce Specialist, you will play a crucial role in driving our online sales growth and ensuring a seamless online shopping experience for our customers. This position requires a minimum of 1 year of past experience with Amazon e-commerce.

Responsibilities

• Create online listings for new products using templates and copy for new product listings with keywords. Present the products online correctly.
• Digital Advertising campaign build out and optimization
• Monitor, research and follow up on the status of orders
• Coordinate between production and warehouse staff members regarding shipments/inventory.
• Monitor merchandise pricing and outbound shipments to ensure delivery.
• Answer customers' questions and solve customers' problems.
• Process returns/ exchanges
• Provide feedback on customer feedback to both operations and marketing to improve the product offering and services to improved experience
• Monitor and analyze ASIN performance, rankings, ratings and customer reviews
• Maintain consistent communications across different departments to ensure information is being passed down and is followed- up
• Browse website for bugs/errors

Education and Qualification:

• Bachelor's Degree
• Knowledge of Retail/Ecommerce customer service principles and practices
• Prior experience with Wayfair.com and Amazon Vendor Central
• Extremely action, organized and detail-orientated
• Excellent communication skills both verbally and in writing
• Ability to follow direction, multi-task and work under pressure to meet deadlines
• Project and time management skills; ability to rearrange tasks as priorities change

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person