E-Commerce Sales Assistant (Amazon)

TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link networking and smart home products and services make daily lives simple and secure.

Spacious and modern, our new Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and also contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team building events and more. Come join our team!

What we are looking for:

You will work with the E-Commerce sales team as the primary back-end support for the team. This includes but not limited to providing daily sales reporting, processing of promotional and marketing claims, responding to customer requests as designated, assisting in the execution of channel marketing deliverables, filing tickets and escalations within partner portals, demo shipments, and various other tasks needed to drive sales and service to our retail partners.

What your future looks like:

• Responsible for Data Mining & reporting generation related to Amazon marketplace.
• Creates FCA/Claims in salesforce including promotional allowances and back-end rebates.
• Assists with Amazon marketplace test buy and samples management.
• Handles Amazon audit claims and price variance dispute.
• Assist the sales organization in the creation of promotion funding contracts.
• Proactively manage the new item set up process.
• Collect and analyze data on market trends, customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
• Manage claim creation document and escalation of claim issues.
• Perform other job duties as assigned.

Requirements

What you’ll bring to the table:

• 1-3+ years prior sales-related experience – Consumer electronics preferred.
• Amazon seller/vendor relevant business background, required.
• Bilingual in English and Mandarin, strongly preferred but not required.
• E-commerce relevant business background is strongly preferred.
• Technical knowledge in the CE industry is a plus.
• Skilled in Excel (Pivot Tables, Vlookup, Basic formulas, and data organization)
• Ability to interact effectively with customers and team members to solve issues and quickly address concerns.
• Adaptable to the fast-paced industry & retail demands
• Strong work ethic with high energy and initiative
• Highly detail oriented and precise in work
• Ability to multi-task and prioritize.
• Organized and a Problem solver.

Benefits

What we’re all about:

TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we’re looking for people to directly influence the success of our U.S. business.

Feel a connection? Send us your resume and a cover letter telling us why you believe you’re the right fit for our team.

We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F/D/V.