Dsd Dispatcher

Overview of Job Responsibilities:

ICEE DSD Dispatcher is required to be quick at multi-tasking. Must have the ability to retain information given. Must be able to work in a fast-paced environment and work as a team player. Ability to handle high call volumes from field personnel daily.

Strong organizational skills. Strong follow-up skills. Must type 45 wpm. Must have previous dispatching background in routing and mapping.

Qualities:

• Strong attendance Record
• Strong knowledge of Dispatch functions and work flow with all areas in Dispatch
• Positive and friendly attitude
• Ability to multi-task in a fast paced department with ability to follow through with each task given
• Ability to work in a Team Environment and assisting fellow co-workers when needed
• ability to adapt to ongoing changes in procedures and policies
• Able to process high volumes of work on a daily basis with positive outcome
• Strong knowledge in map reading with the understanding of routing calls

Job Duties:

• Run daily reports for area Service Managers

• Routing and scheduling of multiple Field Personnel daily

• Handling priority accounts and managing work volume in each area

• Calling Customers every day with updates and ETA’s

• Updating Field Managers daily with new calls and priority calls that come in

• Communicating to Field Personnel constantly on phones, email, & PDA

• Routing and re-routing calls sent to Technicians / Route Drivers on minute’s notice

• Closing out high volumes of calls

 Shift Available: Monday - Friday, | 8AM- 5PM