Alarm Dispatcher - Entry Level

Looking for a company invested in growing their employees and culture? The team atmosphere which makes you feel like it’s an extension of your family? Security Central is the place for you!

Security Central is family owned and operated since 1963. The Company focuses on life safety services, including burglar, fire, medical, panic, video verification, and more. We have a commitment to our customers to Protect What You Value most through our Diamond Level service. Operating with a boutique like mindset, our team values quality touchpoints and interactions with each and every customer.

Come join this excellent team where you will build lasting relationships and feel you are making a difference!

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Our Core Values represent who we are as a team and a company.

• People

We believe in our team; we are one team comprised of the best possible.

• Quality

What we do, we do well.

• Passion

Passion is at the heart of our company and in the minds of our team. We are continuously moving forward while focusing on the root of our existence to drive us to improvement.

• Integrity

We are honest, open, ethical, and fair. People trust our word.

• Diversity

We know it takes people with different ideas, strengths, interests, and talents to make our company succeed. We encourage healthy debate and differences of opinion

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Location:

• 1717 North Broadway, Knoxville, TN 37917
• Remote Not Available

Position:

• Dispatch Operator

Employment Type:

• Non-Exempt

Perks:

• Career Growth
• Raises
• Holiday Pay
• Referral Bonus
• Employee Assistance Program
• Team Environment
• Celebrations for Holidays
• Cookouts
• On-Site Snack Market
• Jersey shirts during Sports Season
• Lunch Gatherings
• Wellness Programs

Benefits:

• Insurance: Medical, Dental, Vision, Accidental Injury and Life
• Short-Term Disability
• PTO
• 401K Company Match

Schedule | Starting Pay:

• Day Shift | 7am - 3pm | $16.00
• Mid Shift | 11am - 7pm | $16.25
• Mini Shift | 7am - 7pm | $16.25 | 3 days on / 4 days off
• Full Time & Part Time

Responsibilities:

• Monitor and process alarms, trouble signals, and supervisory signals as they are received.
• Determines appropriate entity to contact, such as, police, fire or ambulance.
• Places necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties.
• Needs the ability to remain calm and speak clearly to customers.
• Properly documents all responses for the alarm within the alarm monitoring software via computer.

Qualifications:

• High School Diploma or GED
• No previous experience required
• Must pass drug screen and criminal background check
• Able to attend training for 3 weeks ( Mon - Fri / 9am to 4:30pm )
• Authorized to work in the United States
• At least 18 years old

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For more information- check us out at https://www.security-central.com/

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Job Types: Full-time, Part-time

Pay: $16.00 - $16.25 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Monday to Friday
• Rotating weekends

Application Question(s):

• Are you authorized to work in the United States?
• Can you pass a drug screen?
• Do you have a High School Diploma or GED?
• Can you work a rotation schedule of weekends and holidays?
• Can you work at our on-site location : 1717 North Broadway, Knoxville TN 37917 ? (Remote Not Available)
• Are you at least 18 years old ?
• The Alarm Systems Licensing Board bonds us with the State of North Carolina, therefore clean backgrounds are required. A thorough investigation is conducted on state and federal backgrounds using finger prints. Have you ever been convicted of, pled guilty or no contest to a misdemeanor crime at any point since the age of 18 years old?
• The Alarm Systems Licensing Board bonds us with the State of North Carolina, therefore clean backgrounds are required. A thorough investigation is conducted on state and federal backgrounds using finger prints. Have you ever been convicted of, pled guilty or no contest to a felony crime at any point since the age of 18 years old?
• Have you ever had a phone screen or on-site interview with Security Central? If so, when ?
• Have you ever been hired by Security Central? If so, when ?
• Are you able to attend training for 3 weeks ( Mon - Fri / 9am - 4:30pm) ?
• June 3 *

Work Location: In person