Donor Support Technician

POSITION INFORMATION

Position Title: Technician Donor Support

Position Location: Collection Centers Business/Functional Unit: Plasma Operations

FLSA Status: Non-Exempt

Date: March 2022

GENERAL SUMMARY State the general nature and most important job aspects Responsible for preparing the donor, donor area and equipment for the pheresis process.

REPORTING RELATIONSHIP List positions that report into this position and to whom this position reports

Reports To: Daily operational activities: Center Supervisor; All else: Center Management

Team Direct Reports: This position does not have any direct reports

RESPONSIBILITIES List current duties and responsibilities

1 Prepares the autopheresis machine for the pheresis process.

2 Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

3 Disconnects the donor when the process is complete.

4 Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

5 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

6 Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

7 Alerts Group Leader or Supervisor of donor flow issues.

8 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

9 Understands the policies and procedures associated with hyper immune programs at the center if applicable.

10 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

11 Maintains confidentiality of all personnel, donor and center information. Approved : glbdctmp1.0 CPU-TRG-approved 15 March 2022 5:55:16 PM Version 24-Aug-2016 docNet EST EST lc-PD-10285, R00 Page 2

12 May be cross-trained in other areas to meet the needs of the business.

13 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

14 Perform job-related duties as assigned.

JOB SPECIFICATIONS Provide minimum hiring requirements, specialized knowledge, and other considerations required Education

 High school diploma or equivalent required Experience

 Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

 Must be able to perform basic math calculations Additional Comments  N/A Working Conditions (physical & mental requirements)

 Ability to understand, remember and apply oral and/or written instructions  Ability to understand and follow basic instructions and guidelines

 Must be able to see and speak with customers and observe equipment operation.

 Occasionally perform tasks while standing and walking up to 100% of time

 Reach, bend, kneel and have high level of manual dexterity

 Occasionally be required to lift and carry up to 25 pounds

 Fast paced environment with frequent interruptions

 Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens

 Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

 Required to work overtime and extended hours to support center operational needs

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Job Type: Full-time

Pay: $13.10 - $16.10 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person