Dmc Program Manager

Multi award winning Destination Management Company, MC&A, provides a range of specialized services for its clients, from event development and strategy to creative direction and design, from budgeting and on-site execution to financial reconciliation.

We are currently seeking a Program Managerto join our Phoenix team. This position is fully remote and must reside in Phoenix.

ABOUT THE ROLE

The Program Manager is responsible for managing the day-to-day logistics/activities of his/her programs including but not limited to developing and implementing workflow processes and organizational structure, managing budgets per job, and managing internal and external relationships.

Responsibilities include:

· Manage a diverse portfolio of event logistics including but not limited to site selection, registration, transportation, tours/activities, event set-ups, food & beverage, security, onsite personnel, and special events.

· Work closely with the sales team to review event/program details on a per client basis.

· Manage the program budgets to ensure the maximization of gross profitability, including negotiating with vendors and upselling to clients.

· Work with Account Executive and project team on RFP process that includes proposal development, site inspections and pricing.

· Responsible for daily operations and event reconciliation

· Build strong relationships with vendors and suppliers.

· Manage on call staff, ensuring all meet company and program objectives. This includes recruitment and training of on call staff.

· Liaison with business units to oversee proper implementation of all events, meetings, campaigns.

· Take role in developing and implementing best practices and processes to improve overall operational efficiencies.

· Work closely with the Manager of Operations to develop and provide vision and business objectives for the operations side of the office.

· Assess and report metrics critical for business unit performance.

· Crisis management

Qualifications include:

· Bachelor’s degree in business, Meeting/Event Planning, or related field preferred

· Minimum of 3-4 years’ experience in the DMC industry preferred.

· Work in a fast-paced, ever-changing environment

· Excellent computer skills in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

· Knowledge of MS Access helpful

· Excellent communication skills both verbal and written.

· Must be able to effectively multitask. Oversee concurrent projects in deadline driven environment and manage multiple responsibilities and personalities simultaneously.

· Detail oriented, resourceful, and able to work independently as well as with a team.

· Excellent interpersonal skills: ability to lead as well as participate as a member of a team.

· Excellent customer service skills and the ability to train staff to deliver the best customer service.

· Knowledge of the local destination/market

· Self-starter who can work with minimal direction.

· Excellent judgment, especially when to escalate issues for resolution.

· Ability to work flexible hours, including nights, weekends and potentially holidays and flexibility to be onsite for length of events as necessary.

Working Hours

· Ability to work flexible hours, including nights, weekends and potentially holidays.

· Flexibility to be onsite for length of events as necessary.

Physical and Mental Demands:

· Must be able to remain in a stationary position 60% of the time.

· The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

· Constantly operates a computer and other office productivity machinery, such as calculator, copy machine, and computer printer.

· Must be able to work accurately and efficiently under tight deadlines.

· Ideal for people who look at pressure as a challenge.

Communication Demands:

· Constant – talk and write to receive instructions and requests from manager, co-workers, clients and/or vendors.

· Constant – read, compose, and edit documents and emails from manager, co-workers, clients and vendors.

· Constant – respond to verbal and written requests/instructions from manager, clients, co-workers, and vendors.

· Constant - visit different worksites (i.e. activity vendors).

MC&A offers full medical, dental and vision benefits to full-time employees, in addition to 401(K) and income protection options.

MC&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MC&A complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

MC&A expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MC&A’s employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time, Remote

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Job Type: Full-time

Pay: $45,063.89 - $54,270.49 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Location:

• Phoenix, AZ (Required)

Work Location: Remote