Dispatcher

Job Details

Job Id: 4359

Employment Type: Full time

Shift: Day

Location: Statesville, NC

Travel: None

Job Summary

Cheney Brothers is looking for career-minded, motivated individuals to join our dispatch team.

Job Responsibilities/Requirements

• Act as first point of contact for emergency and non-emergency calls, maintain call logs, monitor routes, transfer messages, and direct field units.
• Respond to any issues and follow-up by coordinating with appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Provide Driver and customer support.
• Giving full attention to what people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Respond to queries related to products and deliveries.
• Talking to others to convey information effectively.
• Use the radio, phone and computer to direct crews and other field units to the appropriate sites.
• Prioritize and organize calls according to urgency.
• Supervise the route and status of field units to prioritize their daily schedule.
• Maintain and update call logs, call records and other important documentation.
• High school diploma or equivalent required.
• Excellent communication, organizational, and interpersonal skills required.
• Must be proficient in MS Office, with proven experience in data entry.
• Must be able to multitask and work well under pressure with little supervision.
• Other duties as assigned.

About Us

Cheney Brothers, one of the country’s leading broadline distributors, is family-owned and operated. We are looking for hard-working, motivated individuals to join our team. In addition to being a “great place to work”, we offer competitive wages and a great benefits package, including a 401(k).

Applicants must be authorized to work in the United States. Cheney Brothers, Inc. maintains a drug free workplace and is proud to be an Equal Opportunity Employer prohibiting discrimination and harassment, including, but not limited to, in hiring, on the basis of race, color, sex, age, sexual orientation, religion, national origin, familial status, marital status, disability, military service, and any other legally protected status or class. *Above is not an all-inclusive list of requirements or qualifications.