Dispatcher (Sun-Wed 8Am-7Pm)

 

Coordinates the overall operations of an assigned dedicated account, including overseeing drivers and providing customer service, to ensure loads are delivered safely and timely.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
* Assigns loads and routes drivers based upon available hours and customer needs.
* Serves as main point-of-contact for an assigned customer base and monitors all customer-specific loads from the time the load is tendered until it is delivered.
* Performs supervisory responsibilities, as needed, to effectively manage drivers including coaching, planning, assigning work, addressing complaints, and resolving problems.
* Communicates customer issues and concerns with the appropriate departments as needed.
* Monitors trailer pools at assigned customer locations, coordinates movement of trailers when necessary, and provides guidance if trailer detention issues arise.
* Validates driver hours of service in order to safely and legally facilitate the delivery of loads.
* Balances time off requests made by drivers with the operational need to move freight.
* Establishes and maintains positive working relationships.
* Receives and carries out instructions.
* Maintains regular and predictable attendance.
* Travels as needed.

KNOWLEDGE, SKILLS, AND ABILITIES
* Performs work requiring advanced knowledge while consistently exercising discretion and judgment.
* Communicates effectively.
* Solves problems and makes decisions independently
* Demonstrates effective leadership.
* Manages multiple priorities and deadlines.
* Uses computers and software programs proficiently.
* Exhibits ability to read, write, talk and hear; add, subtract, multiply and divide; and lift and/or move up to 10 lbs. as required.

 

EDUCATION AND/OR EXPERIENCE
Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience.

 

CERTIFICATIONS, LICENSES, REGISTRATIONS
Valid Driver's License