Dispatcher

Responds to emergency and non-emergency calls for assistance and information. Provides dispatch and communication support services for police, fire, emergency, and related services. Receives and responds to a variety of emergency and non-emergency services and complaints. Performs technical work in the use of communications equipment.

• DISPATCH OPERATIONS: Receives, evaluates, prioritizes, and relays information for incoming emergency and non-emergency calls. Dispatches necessary personnel, equipment, and refers calls of a more difficult or questionable nature to a supervisor of the department involved. Receives and transmits radio messages to and from units operating in the field; receives and transmits radio messages to state, federal, and county units as necessary. Acts as a reference source and broadcasts information to units in the field such as pick-up notices for wanted persons, stolen vehicles, suspect vehicles, and wanted property. Monitors security and/or fire alarm panel and takes action according to established procedures. Maintains radio communications log and the locations of personnel and equipment. Assists in training new personnel and maintains proficiency in the use of communications equipment, record-keeping systems, reference material, city geography, and related skills. Provides a variety of general information. Operates teletype as necessary and acts as cashier or notary when required.

• RECORDS MANAGEMENT: Maintains records for storage, retention, retrieval, and purging as necessary according to established methods and procedures.

In an effort to create organizational clarity, and to empower its employees, the City of Riverton has identified ten core competencies that all employees are expected to meet in order to help fulfill the mission of the City. It is expected that employees will meet their responsibilities as detailed below, including observable commitment to the mission of the City and these values.

• Adaptability: Adapts to changes in work environment, procedures, and assignments; Manages competing demands; Accepts criticism and feedback; Changes approach/method to best fit the situation/work assignment.
• Communication: Expresses ideas and thoughts both verbally and in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation: Establishes and maintains effective relations; Displays positive outlook and pleasant manner; Exhibits tact and consideration; Offers assistance and support to co-workers; Works cooperatively with supervisor and co-workers.
• Customer Service: Displays courtesy and sensitivity; Manages difficult/emotional customer situations; Responds promptly to customer needs; Meets commitments; Solicits customer feedback to improve service.
• Dependability: Consistently reports to work on time ready to begin work; Responds promptly to requests for service and assistance; Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
• Initiative: Volunteers readily; Seeks increased responsibility; Identifies opportunities to improve systems & procedures; Asks for help when needed.
• Job Knowledge: Competent and knowledgeable in key result areas; Exhibits ability to learn and apply new skills; Requires minimal supervision; Displays understanding of how job relates to others.
• Judgment: Displays a willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning & Organization: Prioritizes and plans work activities; Uses time efficiently; Plans and uses available resources; Works in an organized manner.
• Quality: Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

SUPERVISORY RESPONSIBILITIES: None.

SUPERVISION RECEIVED: Works under close supervision of the lead dispatcher. Reports to the sergeants in absence of the lead dispatcher.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED).
• LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Some knowledge of the street system and physical layout of the City. Ability to learn the operation of communication equipment. Ability to learn modern office practices and procedures. Ability to follow established bookkeeping procedures. Ability to react effectively in emergency and stressful situations. Ability to perform work requiring excellent dictation, hearing, diction, and a clear voice.

CERTIFICATIONS, LICENSES, REGISTRATIONS: Ability to be bonded. Must be certified by the Wyoming Law Enforcement Academy and Wyoming Division of Criminal Investigation.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee frequently is required to sit.
• The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• The noise level in the work environment is usually moderate.