Address
Form of workDispatcher – Overnight
Onsite: Grove City, OH
ABOUT THE COMPANY: American Expediting is the nation's premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world's most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.
SUMMARY: If you are looking for a place to start your career, American Expediting could be just the place! American Expediting is seeking a dispatcher to join the team. If you enjoy lots of variety, a fast-paced environment and are passionate about having a positive impact on the lives of patients, this job could be a good fit for you! And don't worry, you don't need to be an experienced dispatcher when you start, we'll teach you the business.
REPORTS TO: Site Operations Manager
RESPONSIBILITIES:
- Process service requests within the American Expediting shipment management system, generate quote, and verify shipping documentation where applicable
- Dispatch jobs according to customer requests, specifications or needs
- Work with all American Expediting offices and local service providers to ensure the process transfer is handled efficiently thus meeting desired results of initial service request
- Manage activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met:
- Reporting wait time to customer in real time
- Retrieving real time pictures of multi-shipment orders/ dry ice replenishment/ shipments left at residences
- Documenting QA service issues, capacity issues and multi-courier commissions
- Calling IC business partners when jobs are approaching OB and POD deadline
- Determine response needed to deal with emergencies, accidents, and breakdowns effectively and appropriately.
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
- Communicate Chain of Custody standards
- Consult with managerial personnel to meet operational goals
- Other duties/tasks as assigned
SKILLS:
- Excellent verbal communication and problem-solving skills
- Interpersonal skills; ability to foster teamwork and motivate/coach others.
- Familiar with time zones and military time
- Decisive under pressure and time constraints
- Knowledge of local and regional geographical area; accurately and quickly read maps
- Computer skills including Microsoft Word, Outlook, Email
- Knowledge of principles and processes for providing customer service
QUALIFICATIONS:
- High School diploma/GED; Associates degree or other vocational/technical school training beyond high school is preferred
- Flexibility in working hours required
