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SalaryComfort Systems USA - Ohio (CSUSA), is seeking a HVAC Dispatch/Customer Service Specialist for our Oakwood Village, Ohio location. The ideal candidate will have the ability to work in a demanding environment and provide exceptional Customer Service inside and outside of the company.
Dispatch/Customer Service
This individual is responsible for scheduling, assigning, and dispatching HVAC Field Technicians to meet Customer Service requirements. In addition, this role administers customer inquiry responses, tracks work, departmental issues, and parts procurement, and utilizes database technology to generate reports.
Tasks:
Dispatches, schedules, and coordinates the work of HVAC Field Technicians
- Prioritizes service calls.
- Tracks work orders and provides analysis for the business.
- Completes various reports, including work in progress, labor analysis, monthly labor hours, year-to-date labor hours, and other specialized reports.
- Coordinates equipment start-ups, Customer Service requests, and Sales Department requests.
- Provides customer contact for incoming calls.
- Organizes required information and responds to customers in a timely manner.
- Arranges follow-up calls to ensure complete customer satisfaction.
- Functions as a constant contact between the field and the office.
- Coordinates monthly service contract scheduling and set-up.
- Communicates with technicians regarding the status for needed parts.
- Contacts and provides information to the Sales Department, vendors, and technicians to keep all functions aware of customer requirements and changes.
- Keeps managers and supervisors informed in a brief but organized manner.
- Completes daily work tickets, customer requests, and inter-department requests.
- Communicates with customers in a friendly, professional, and patient manner.
- Other duties may be assigned.
Skills:
- Excellent Communication (Verbal, Written).
- Empathy & Compassion.
- Dispatching Board & Phone.
- Multitasking Skills.
- Prioritizing Calls Based on Urgency and Importance.
- Computer Aided Dispatch System.
- Calm Under Stressful Situations.
Education and Experience:
- High school diploma or equivalent required.
- At least two years of related experience.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift at least ten pounds.
Comfort Systems USA, Inc., together with its subsidiaries, is an equal opportunity employer in all aspects of employment and prohibits discrimination and harassment of any type to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We strive to foster a work environment that includes and embraces racial, ethnic and gender diversity and other individual differences. Our commitment to diversity and inclusion helps us attract and retain the best talent, enables employees to realize their full potential, and drives high performance through innovation and collaboration.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Overtime
Ability to Relocate:
- Bedford, OH 44146: Relocate before starting work (Required)
Work Location: In person
