Dispatcher/ Call Scheduler

G and R Appliance Repair LLC is an appliance repair company located in Glendale. Our technicians travel to our customers houses to repair their household appliances. We are seeking an in office Dispatcher/ Call Scheduler to answer multi line phones and schedule appointments, confirm appointments and do office work Must possess excellent customer service, multitasking abilities, work under minimal supervision, and be highly organized.

Job Hours: M-F 8:00am-4:30pm

*Must have 2+ years of proven experience answering phones

Job duties:

Schedule daily appointments on our online software

Confirm appointments daily for technicians

Answer 80+ incoming daily phone calls in a professional manner

Must know how to answer multi line phone

Must know CRM

Listen attentively to caller needs to ensure a positive customer experience.

Communicate with technicians as well as with customers and provide information about parts arrivals, customer's appointment times, etc.

Organize information on spreadsheets

File folders and organize paperwork

Orders parts/appliances from our distributors

Create invoices online and email to customers.

Performs other duties as assigned.

Must be able to multitask

Must be organized

This job has down time but also times when its very busy and must be ready to actively speak to customers and book appointments

Job Type: Full-time

Salary: $18.00 - $20.00 per hour

Our website www.gandrappliancerepair.com

call 818-296-9056

 email resume directly to info@grbooker.com