Dispatcher - Bilingual

• Must be able to read/write fluently in English and Spanish 
• Minimum 1 year work related experience - CSR / Dispatch
• Must have basic computer skills 
• 18 yrs of age or older

• Support the performance of the branch operations, including planned and unplanned maintenance/service/ installation/control calls from customers.  
• Provides assistance, information and customer service as requested to arriving, transferring or departing clients.  
•  Schedules and dispatches employees, crews/teams, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements 
•  Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers 
•  Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc. 
•  Recognizes and mitigates a variety of miscellaneous hazards encountered within the department and other work environments i.e. surroundings, mechanized equipment, and hazardous materials 
•  Confers with clients and/or supervising personnel in order to address questions, problems, and requests for service or equipment 
•  Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules 
•  Oversees all communications within specifically assigned areas 
•  Receives or prepares work orders and work schedules 
•  Orders supplies and equipment and issues them to personnel 
•  Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information 
•  Strictly adheres to all safety and regulatory compliance procedures 
•  Coordinates and arranges for necessary repairs in order to restore service and schedules 
•  Miscellaneous duties as assigned 
•  Monitors daily services and create/update a log sheet or service log 
•  Maintains periodic contact with service personnel to ensure completion of assigned duties 
•  Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight 
•  Creates reports to monitor activity and operations 

• 10 panel drug screen for controlled substances 
• Physical examination – must be able to lift up to 50 pounds
• MMR titer 
• Hepatitis B vaccine series or signed declination 
• Flu shot (October 1 through April 30)
• PPD skin test (2-step)
• History of chicken pox or Varicella vaccines shot 

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com.