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Form of workPosition Title:
Senior EVS Dispatcher Department:
Environmental Services Job Description:
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Leads dispatching team in the absence of managers to include assigning areas and responsibilities.
- Provides quality customer service to customers by providing one-on-one attention in dispatching housekeeping services.
- Determines, explains and develops dispatcher logic and Housekeeper activities. Performs housekeeping duties when necessary.
- Directs the activity of the housekeeping employees, ensuring timely completion of tasks. Monitors procedures related to availability and completion task and follows up on issues related to service and operations.
- Continuously monitors response times and alerts supervisor if response times are longer than departmental standards.
- Works independently with computers and various software programs.
- Manage incoming and outgoing communications related to support services.
- Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
- Serves as a liaison between Housekeeping and other departments.
- Assigns, collects and distributes devices and keys. Monitors daily sign-in/out procedures.
- Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely completion of all requests. Ensures maximum staff productivity.
- Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues
- Responsible for processing all scrub requests campus wide (OUHSC, OUMC, OCH, OUP, Surgery Center), this includes creating/updating cards, sizing, department number, pin number and/or badge information.
- Responsible for tracking and documenting all incoming requests and ensuring that a resolution is documented.
- Responsible for monitoring employees accessing secured areas for cleaning duties.
- Responsible for ensuring that supplies are delivered upon request.
- Responsible for throughput efficiency and communicating with House Supervisor on priority discharge needs.
- Performs other duties as assigned
Minimum Qualifications:
Education:
- High School Diploma or GED
Experience:
- At least three (3) years of dispatching experience.
Licensure/Certifications/Registrations Required:
- None
Knowledge, Skills and Abilities:
- Understands and applies knowledge of basic housekeeping concepts, infection control practices and proper body mechanics.
- Ability to communicate effectively in written format and oral presentations
- Ability to multi-tasks and establish priorities
- Ability to maintain organization in a changing environment
- Exhibits initiative, responsibility, and flexibility
Current OU Health Employees - Please click
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to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
