Dispatcher

DH Pace Company, Inc. in Tulsa, OK is seeking to hire a Dispatcher who will effectively coordinate field employees. You will ensure that our services will meet or exceed the customer’s satisfaction. Prefer prior dispatching or scheduling experience.

Primary job functions:

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure department is meeting customer expectations and commitments.
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Qualifications:

• Experience using Microsoft Office Suite
• Experience in the door industry is a plus but not required.
• Experience in a dispatch or other high volume administration field is a plus.
• Must have excellent communication skills and focused on customer service.
• Must have good time management skills, be organized and have the ability to multi-task.
• Represent the company in a professional manner

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.