Dispatcher

About Us: The City of Jersey Village is a vibrant community dedicated to the safety and well-being of its residents. We are seeking dedicated individuals to join our team as 911 Dispatchers to help ensure the efficient and effective dispatching of emergency services.

Position Overview: As a 911 Dispatcher for the City of Jersey Village, you will be responsible for receiving emergency calls, assessing situations, and dispatching appropriate Police, Fire, and EMS personnel to the scene. This critical role requires quick thinking, effective communication skills, and the ability to remain calm under pressure.

Key Responsibilities:

• Answer emergency calls promptly and gather essential information.
• Assess the nature and severity of each call to determine appropriate response.
• Dispatch Police, Fire, and EMS units to emergencies in a timely and efficient manner.
• Provide pre-arrival instructions to callers when necessary, including CPR and first aid.
• Maintain accurate records of all calls, dispatches, and related activities.
• Coordinate communication between emergency responders and other agencies as needed.

Requirements:

• High school diploma or equivalent.
• 6 months experience in customer service
• 1 year experience in a call center/fast paced work environment is preferred.
• Previous experience in emergency dispatching preferred but not required.
• Must be able to type 35 words per minute.
• Bilingual is preferred.
• Strong communication skills, both verbal and written.
• Ability to remain calm and focused in high-pressure situations.
• Proficiency in operating computer-aided dispatch (CAD) systems.
• Willingness to work rotating shifts, including nights, weekends, and holidays.
• Must pass a background check and drug screening.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for career advancement and professional development.
• Supportive work environment with a commitment to employee well-being.
• Meaningful work that makes a positive impact on the community.

How to Apply: If you are passionate about public service and possess the skills necessary to excel as a 911 Dispatcher, we encourage you to apply today.

Join us in serving and protecting the residents of Jersey Village as a vital member of our emergency response team. We look forward to welcoming you aboard!

The City of Jersey Village is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.