Dispatcher

```Duties```

- Coordinate and schedule transportation services for shipments
- Dispatch drivers and track their progress using fleet management software
- Communicate with customers to provide updates on delivery status and resolve any issues or concerns
- Collaborate with shipping and receiving teams to ensure timely and accurate movement of goods
- Maintain accurate records of all dispatch activities and update relevant databases
- Monitor driver performance and compliance with company policies and regulations
- Provide exceptional customer service by addressing inquiries and resolving complaints in a professional manner

```Qualifications```

- Previous experience in dispatching or transportation management is required
- Strong knowledge of supply chain operations, including shipping, receiving, and freight handling
- Excellent phone etiquette and communication skills to interact with drivers, customers, and internal teams
- Familiarity with 3PL (third-party logistics) operations is a plus
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with strong organizational skills to maintain accurate records and databases
- Problem-solving skills to address unexpected situations or delays in delivery

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the company.

Job Type: Full-time

Pay: $56,461.00 - $70,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person