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Form of workDispatcher Overview
The Dispatcher's primary role is to perform administrative and dispatching duties while making dispatch decisions related to scheduling, delegating HVAC or plumbing service, repair, and sales calls to field staff. This is an in office position.
What will I do?
- Works closely with the customer service team members and field staff; relays information regarding service time frame, appointment availability, delays, or special instructions
- Tracks field technician work location, equipment, and work status; monitors scheduled service appointments and helps anticipate dispatching decisions throughout the workday
- Relay accurate information to customers and technicians, ensuring proficient, and quality experiences
- Makes sound, efficient, and profitable dispatching decisions to direct field staff throughout Bonney’s service areas based on urgency, logistics, technician skill sets and specialized equipment
- May work overtime as needed
- Performs other relevant duties as assigned by the needs of the business
Qualifications/Skills:
- 1+ years of experience in a fast-paced customer service role
- Previous dispatch experience preferred
- Strong customer service skills
- Ability to communicate effectively both written and verbally
- Ability to work in a fast paced and results driven environment
What’s In It For Me?
- Paid Time Off
- Medical, Dental, and Vision plans for you and your family
- 401k Retirement Plan with company match
- Life insurance and accident insurance
- Special Program Options: FSA & EAP
- Referral Bonuses, Loan Program, and Employee Discounts Program
- Ongoing Training for your Professional Development & Life Skills Courses
- Uniforms and Uniform Laundering – Work Boot Allowance
- Tools and Equipment Provided
- Company Vehicle & Gas Card
- Company issued iPhone + iPad
- Fun company sponsored events with lots of giveaways
- Working in a energetic, collaborative, and fun environment
Pay Range: 20.00 - 27.00 hourly DOE
