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SalaryDescription
Do you enjoy working with a diverse group of people? Do you enjoy serving the public? Do you enjoy being part of a team committed to serving the needs of others?
The City of Banning is seeking qualified candidates to fill vacancies for a Public Safety Dispatcher.
JOB DEFINITION: Under general supervision, performs duties associated with receiving emergency and non-emergency calls for Police service and dispatching appropriate units to assist the public.
The ideal candidate will:
Enjoy working in a diverse environment- Have excellent people skills
- Be a self-starter, flexible, reliable, detail oriented, ethical, and trustworthy
- Be compassionate, courteous, friendly, helpful, understanding, open minded, professional and fair when dealing with the public
- Love and serve their community as well as members of their team
About the City of Banning
The City of Banning is located in the San Gorgonio Pass area of Southern California. The community of over 30,000 people is diverse with income levels slightly lower than other areas of Riverside County. However, growth and development is occurring rapidly, which will create new jobs, increase the population and raise income levels. Our employees are the most important asset in preserving our Proud History, Creating a Prosperous Tomorrow, and in responding to the community’s needs. The City provides competitive salaries, outstanding benefits and professional growth opportunities.
City Vision
The City of Banning promotes and supports a high quality of life that ensures a safe and friendly environment, fosters new opportunities and provides responsible, fair treatment to all and is the pride of its citizens.
Core Values
- Customer Service Excellence: We excel in what we do by staying responsive, flexible, patient, effective, and professional.
- Integrity: We are ethical, accountable and compliant with our responsibility to the public and community.
- Teamwork: We work together and maintain great communication and respect and foster a fun and enjoyable atmosphere to take pleasure in what we do.
- Yes-Minded: We recognize diversity and maintain a positive attitude to do all we can to serve the community in the safest and most responsible manner.
Performance Expectations
- Management: Able to independently assess and organize personal work performance while contributing to the overall organization.
- Teamwork: Demonstrates ability and willingness to work collaboratively with a team.
- Communication: Communicates effectively with peers, supervisors, subordinates, and individuals to who service is provided.
Examples of Duties
ESSENTIAL FUNCTIONS:The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
REPRESENTATIVE DUTIES:
- Undertakes and provides a variety of law enforcement radio-dispatch and information support services associated with assessing caller needs, dispatching law enforcement, medical and/or other Public Safety services required specific to the need identified.
- Answers, identifies and prioritizes emergency and non-emergency calls and requests for service.
- Assesses, analyzes, evaluates and processes emergency and/or routine requests for law enforcement, medical and/or related services/assistance.
- Tracks location and availability of law enforcement and other service responders.
- Monitors and maintains contact with situation and individuals involved.
- Conducts regular and periodic checks regarding status of officers and others dispatched to calls.
- Accesses a variety of local, state and/or national databases, researches information and responds to requests for data and information.
- Updates and maintains a variety of files and records.
- Logs calls and related information into electronic and/or manual recording systems.
- Operates a computer to maintain information and data.
- Performs other duties as assigned or required.
Typical Qualifications
MINIMUM QUALIFICATIONS: A high school diploma or GED AND one (1) year of customer service or secretarial experience. Emergency services dispatching experience, or experience, paid or volunteer, in a law enforcement agency, or completion of a POST Dispatcher training course, or courses in Administration of Justice and/or Criminal Justice is PREFERRED.
KNOWLEDGE and SKILLS:
- Knowledge of applicable City, County, State and Federal statutes, rules, regulations, ordinances, codes, administrative orders and other operational guidelines and directives
- Knowledge of the City's and the Department's policies and procedures
- Knowledge of radio operation methods and techniques
- Knowledge of the principles of file and records management
- Knowledge of computer aided dispatch systems
- Skill in reading, understanding, interpreting and applying relevant City, County, State and Federal statutes, rules, regulations, ordinances, codes, administrative orders, policies and procedures and other operational guidelines and directives
- Skill in assessing and prioritizing multiple tasks, projects and/or demands
- Skill in working within deadlines to complete projects and assignments
- Skill in assessing, analyzing, identifying and implementing solutions to complex problems
- Skill in establishing and maintaining effective working relations with co-workers, staff, vendors, contractors, visitors, the general public and others having business with the City of Banning and in operating a personal computer utilizing a variety of software applications.
This position is not eligible for benefits.
