Address
Form of workSalary: $24.09 Hourly
Location : Papillion, NE
Job Type: Full-Time
Job Number: 01092
Department: E911- Cons Communication
Opening Date: 12/08/2023
Closing Date: 12/25/2023 11:59 PM Central
JOB OVERVIEW
**Also hiring for lateral hires - see below (under Minimum Qualifications) for more information if this pertains to you.
GENERAL PURPOSE
Under the supervision of a Lead Dispatcher, performs a full range of technical and administrative duties with telephone and radio operational duties in a 24/7/365, E911 facility utilizing extensive communication skills requiring considerable responsibility and judgment under pressure.
PREFERENCE WILL BE GIVEN TO CURRENT ELIGIBLE/PAID SARPY COUNTY EMPLOYEES
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES
ESSENTIAL FUNCTIONS
Question callers to ascertain location and nature of incident including, but not limited to, law enforcement related matters, fire, or, EMS, extract relevant information; determine response needed; and dispatch field units using computer-aided dispatch (CAD) system and trunked radio system.
Follow established protocols and standard operating guidelines to quickly and independently determine appropriate action.
Establish and maintain effective working relationships with supervisors, peers, other County employees, law enforcement, first responders, fire, EMS, officials, other agencies, and the general public.
Utilize communication techniques to empathize and calm frightened, hysterical, or angry callers in order to obtain needed information.
Maintain radio communication with first responders, anticipate needs, react to requests for assistance, provide appropriate information, relay messages to and from emergency sites, monitor the status of dispatched units, assess active and developing situations, supply needed support, and coordinate with other agencies or departments requiring notification.
Use emergency medical dispatch protocols while EMS units are en route giving pre-arrival instructions.
Correspond with other departments to confirm warrants and/or exchange other necessary information.
Accurately enter, update, and/or remove vital records from applicable database including, but not limited to, stolen items and/or vehicles as well as wanted and missing persons in a timely manner.
Consult supervisor on non-routine matters.
Demonstrate continuous effort to improve department operations, decrease turnaround time, streamline work processes, and work cooperatively and jointly to provide quality seamless assistance and service.
Attend mandatory in-service training classes to maintain and/or update job knowledge.
Process sensitive information in a discreet and professional manner, and ensure confidentiality.
Report to assigned worksite with regular, predictable, and consistent attendance.
Peripheral Duties
Actively participate as a member of various employee committees.
MINIMUM QUALIFICATIONS
MINIMUM REQUIRED QUALIFICATIONS
Education and Experience
High School Graduate or GED equivalent required.
Work experience in customer service, dispatcher, or a call center environment preferred.
Special Requirements
Must have and maintain throughout employment a valid Driver's License, as well as meet eligibility requirements of "acceptable driver standards" as defined by the County.
Must successfully pass comprehensive background checks.
Must be at least 18 years of age at time of application.
Certificates, Licenses, Registrations
Employee must be able to obtain and maintain currency and proficiency in CPR, EMD, and NCIC/NCIS operation.
Incumbents must satisfactorily complete the Sarpy County Communications Training and Evaluation Program.
Necessary Knowledge, Skills and Abilities
Working knowledge of computers and ability to learn specialized software and systems
Knowledge of the geographic area and prominent landmarks of Sarpy County
Knowledge of communication equipment and devices
Some knowledge of medical terminology
Skill and accuracy in keyboarding
Effective customer service and interpersonal communications skills
Ability to react and make decisions quickly and accurately in life threatening circumstances
Ability to navigate situations and remain calm in stressful situations
Ability to communicate effectively, in English, both verbally and in writing
Ability to speak clearly in a well-modulated voice and maintain composure while involved in emergency situations
Ability to prioritize work and carry out assigned projects to completion
Ability to perform tasks with attention to detail and a high degree of accuracy
Ability to maintain confidential information
Ability to understand, follow, and recall exacting verbal or written instructions
Ability to operate standard office equipment, such as computer, multi-line phone, printer, copier, scanner, and fax, along with tools and equipment specific to duties, including but not limited to computer aided dispatch and trunked radio system
LATERAL HIRES
Sarpy County Communications Department is accepting applications for lateral hires. Please see the chart below for the guidelines used to establish the Lateral Hire's entrance step on the salary schedule. Please note, the Department Head reserves the right to make the final determination on the Lateral Hire's entrance step.
Years of Service
0-1
1-2
2-4
4-6
6-8
8+
Step (as of 7/1/22)
Step 3: $24.12
Step 4: $25.13
Step 5: $26.15
Step 6: $27.17
Step 7: $28.18
Step 8: $29.20
To qualify as having current experience, Lateral Hires must currently be employed full-time in a 911 Communications Center, and, have successfully completed the dispatcher training required by the Nebraska Public Service Commission under the 911 Service System Act or a training that is substantially similar. To qualify as having previous experience, Lateral Hires must have been employed full-time as a 911 Dispatcher within the two (2) previous years of the hiring date by the Sarpy County Emergency Communications Department, and, have successfully completed the dispatcher training mentioned above.
PHYSICAL DEMANDS AND WORKING CONDITIONS
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential tasks.
While performing the duties of this job, the employee is frequently required to sit/remain stationary, communicate/exchange information (i.e. talk/hear), and operate/manipulate equipment (e.g. use hands to finger, handle, or feel objects, tools, or controls). The employee is occasionally required to walk/move about, stand (i.e. remain upright), stoop, bend, climb, kneel (i.e. position self), and reach. Headsets are worn at all times while on duty. Employees must occasionally lift and/or move up to 20 pounds.
Required sensory abilities include vision and hearing. Visual abilities, correctable to normal ranges, include close and color vision as well as the ability to adjust focus. Communication abilities include the ability to talk (i.e. verbal exchange / exchange information) and hear (i.e. exchange information accurately) within normal ranges. Incumbent must be able to exert sustained concentration for several hours at a time.
Work is performed in a secure indoor, windowless, basement facility. The work environment is fast-paced dealing with life-threatening situations via telephone and/or radio. Work hours include rotating shifts, holidays, weekends, and irregular duty assignments. The noise ranges from relatively quiet to moderately noisy.
SELECTION GUIDELINES
Formal application, verification of veterans' status, rating of experience and education, interview, reference checks, verification of education, successful completion of a national criminal background check, successful completion of a pre-employment drug screen, and other job related tests or background checks as may be required.
DISCLAIMER
The job description is current as of the date signed. Any omission of specific statements does not exclude them from the position if they are similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Sarpy County offers competitive benefits to eligible* employees including:
Health Insurance
Dental Insurance
Life Insurance
Long-term Disability Insurance
Pension Plan
Vacation Leave
Sick Leave
Flexible Spending Accounts
10 designated holidays and 2 floating holidays
Employee Assistance Program
*For eligiblity requirements, reference associated or the Sarpy County
01
What level of education have you achieved?
02
Do you have any work experience in customer service, dispatcher, or in a call center?
03
If you answered YES to the above, please explain a) where you obtained this experience (ex: company) and b) when you obtained this experience (ex: mm/yyyy to mm/yyyy).If you answered NO to the above, please write 'N/A'.
04
Are you at least 18 years of age?
05
The Sarpy County Emergency Communications Center is a 24 hours a day, 365 days a year operation. Are you willing and able to work flexible hours including, but not limited to a large percentage of weekends, nights, holidays and some overtime and emergency call-ins?
06
Are you willing to be subjected to occasional abusive and/or profane language over the telephone?
07
Calls to 911 often contain medical information and/or information regarding criminal activity. Are you willing and able to maintain confidentiality of the calls you receive and/or the calls your peers may receive?
08
There may be times when you are required to forgo breaks due to understaffing or shift activity. Are you willing to give up breaks, including smoke breaks, when necessary?
09
Are you willing and able to remain at the same workstation (sitting/remaining stationary or standing/remaining erect) for extended periods of time?
10
The Communications Center is an underground facility, located below the Sarpy County Courthouse. There are no windows in the Communications Center. Are you willing and able to work in those conditions?
11
Are you willing to read and study several hundred pages of manuals, complete assignments and take tests during your training period?
12
Do you understand that if you do not successfully complete the 9 month training program (and 3 month transition) you will be released from employment?
13
Are you able to understand and accept that when you process a call incorrectly, it could contribute to someone's property being lost or damaged, or someone being seriously injured or dying?
14
Are you willing to accept close supervision, daily critiques, and direction in front of your peers?
15
Are you willing and able to deal calmly and respectfully with upset/angry individuals when the issue may not be your fault?
16
Are you willing and able to handle workloads that may change dramatically during the course of the shift (e.g. periods of high activity followed by periods of low activity)?
17
Are you willing to accept that you typically will not know the final outcome of a call for service?
18
Do you understand you will need to demonstrate the ability to operate effectively in a high stress/high activity environment?
19
Do you have the desire, dedication, and resilience required to study for and pass continual in-house training?
20
Do you understand you will need to quickly and accurately respond to widely varying situations with resiliency?
21
Are you willing to conform to defined procedures and policies and comply with a chain of command?
22
Are you willing to comply with shift work of varying lengths, days, and times, including 12 hours shifts?
23
This position requires extensive background, written, technical, and psychological tests. Do you understand that if you have a felony conviction you will be unable to access secure database systems and therefore be unable to perform the essential functions of the position?
24
Are you able to perform the essential functions of this position with or without accommodation?
25
Are you able to meet the physical demands and work environment requirements of this job with or without accommodation?
26
The starting pay rate for this position is $24.09 per hour. Please indicate if this rate of pay is acceptable to you. Failure to agree to the starting wage will exclude your application from further consideration.
27
Are you requesting Veterans Preference as stipulated in Nebraska Statut...
Location : Papillion, NE
Job Type: Full-Time
Job Number: 01092
Department: E911- Cons Communication
Opening Date: 12/08/2023
Closing Date: 12/25/2023 11:59 PM Central
JOB OVERVIEW
**Also hiring for lateral hires - see below (under Minimum Qualifications) for more information if this pertains to you.
GENERAL PURPOSE
Under the supervision of a Lead Dispatcher, performs a full range of technical and administrative duties with telephone and radio operational duties in a 24/7/365, E911 facility utilizing extensive communication skills requiring considerable responsibility and judgment under pressure.
PREFERENCE WILL BE GIVEN TO CURRENT ELIGIBLE/PAID SARPY COUNTY EMPLOYEES
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES
ESSENTIAL FUNCTIONS
Question callers to ascertain location and nature of incident including, but not limited to, law enforcement related matters, fire, or, EMS, extract relevant information; determine response needed; and dispatch field units using computer-aided dispatch (CAD) system and trunked radio system.
Follow established protocols and standard operating guidelines to quickly and independently determine appropriate action.
Establish and maintain effective working relationships with supervisors, peers, other County employees, law enforcement, first responders, fire, EMS, officials, other agencies, and the general public.
Utilize communication techniques to empathize and calm frightened, hysterical, or angry callers in order to obtain needed information.
Maintain radio communication with first responders, anticipate needs, react to requests for assistance, provide appropriate information, relay messages to and from emergency sites, monitor the status of dispatched units, assess active and developing situations, supply needed support, and coordinate with other agencies or departments requiring notification.
Use emergency medical dispatch protocols while EMS units are en route giving pre-arrival instructions.
Correspond with other departments to confirm warrants and/or exchange other necessary information.
Accurately enter, update, and/or remove vital records from applicable database including, but not limited to, stolen items and/or vehicles as well as wanted and missing persons in a timely manner.
Consult supervisor on non-routine matters.
Demonstrate continuous effort to improve department operations, decrease turnaround time, streamline work processes, and work cooperatively and jointly to provide quality seamless assistance and service.
Attend mandatory in-service training classes to maintain and/or update job knowledge.
Process sensitive information in a discreet and professional manner, and ensure confidentiality.
Report to assigned worksite with regular, predictable, and consistent attendance.
Peripheral Duties
Actively participate as a member of various employee committees.
MINIMUM QUALIFICATIONS
MINIMUM REQUIRED QUALIFICATIONS
Education and Experience
High School Graduate or GED equivalent required.
Work experience in customer service, dispatcher, or a call center environment preferred.
Special Requirements
Must have and maintain throughout employment a valid Driver's License, as well as meet eligibility requirements of "acceptable driver standards" as defined by the County.
Must successfully pass comprehensive background checks.
Must be at least 18 years of age at time of application.
Certificates, Licenses, Registrations
Employee must be able to obtain and maintain currency and proficiency in CPR, EMD, and NCIC/NCIS operation.
Incumbents must satisfactorily complete the Sarpy County Communications Training and Evaluation Program.
Necessary Knowledge, Skills and Abilities
Working knowledge of computers and ability to learn specialized software and systems
Knowledge of the geographic area and prominent landmarks of Sarpy County
Knowledge of communication equipment and devices
Some knowledge of medical terminology
Skill and accuracy in keyboarding
Effective customer service and interpersonal communications skills
Ability to react and make decisions quickly and accurately in life threatening circumstances
Ability to navigate situations and remain calm in stressful situations
Ability to communicate effectively, in English, both verbally and in writing
Ability to speak clearly in a well-modulated voice and maintain composure while involved in emergency situations
Ability to prioritize work and carry out assigned projects to completion
Ability to perform tasks with attention to detail and a high degree of accuracy
Ability to maintain confidential information
Ability to understand, follow, and recall exacting verbal or written instructions
Ability to operate standard office equipment, such as computer, multi-line phone, printer, copier, scanner, and fax, along with tools and equipment specific to duties, including but not limited to computer aided dispatch and trunked radio system
LATERAL HIRES
Sarpy County Communications Department is accepting applications for lateral hires. Please see the chart below for the guidelines used to establish the Lateral Hire's entrance step on the salary schedule. Please note, the Department Head reserves the right to make the final determination on the Lateral Hire's entrance step.
Years of Service
0-1
1-2
2-4
4-6
6-8
8+
Step (as of 7/1/22)
Step 3: $24.12
Step 4: $25.13
Step 5: $26.15
Step 6: $27.17
Step 7: $28.18
Step 8: $29.20
To qualify as having current experience, Lateral Hires must currently be employed full-time in a 911 Communications Center, and, have successfully completed the dispatcher training required by the Nebraska Public Service Commission under the 911 Service System Act or a training that is substantially similar. To qualify as having previous experience, Lateral Hires must have been employed full-time as a 911 Dispatcher within the two (2) previous years of the hiring date by the Sarpy County Emergency Communications Department, and, have successfully completed the dispatcher training mentioned above.
PHYSICAL DEMANDS AND WORKING CONDITIONS
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential tasks.
While performing the duties of this job, the employee is frequently required to sit/remain stationary, communicate/exchange information (i.e. talk/hear), and operate/manipulate equipment (e.g. use hands to finger, handle, or feel objects, tools, or controls). The employee is occasionally required to walk/move about, stand (i.e. remain upright), stoop, bend, climb, kneel (i.e. position self), and reach. Headsets are worn at all times while on duty. Employees must occasionally lift and/or move up to 20 pounds.
Required sensory abilities include vision and hearing. Visual abilities, correctable to normal ranges, include close and color vision as well as the ability to adjust focus. Communication abilities include the ability to talk (i.e. verbal exchange / exchange information) and hear (i.e. exchange information accurately) within normal ranges. Incumbent must be able to exert sustained concentration for several hours at a time.
Work is performed in a secure indoor, windowless, basement facility. The work environment is fast-paced dealing with life-threatening situations via telephone and/or radio. Work hours include rotating shifts, holidays, weekends, and irregular duty assignments. The noise ranges from relatively quiet to moderately noisy.
SELECTION GUIDELINES
Formal application, verification of veterans' status, rating of experience and education, interview, reference checks, verification of education, successful completion of a national criminal background check, successful completion of a pre-employment drug screen, and other job related tests or background checks as may be required.
DISCLAIMER
The job description is current as of the date signed. Any omission of specific statements does not exclude them from the position if they are similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Sarpy County offers competitive benefits to eligible* employees including:
Health Insurance
Dental Insurance
Life Insurance
Long-term Disability Insurance
Pension Plan
Vacation Leave
Sick Leave
Flexible Spending Accounts
10 designated holidays and 2 floating holidays
Employee Assistance Program
*For eligiblity requirements, reference associated or the Sarpy County
01
What level of education have you achieved?
- No high school
- High School or GED
- One year of college
- Up to 2 years of college
- Up to 3 years of college
- Bachelor's degree
- Master's degree
- Advanced Degree beyond Master's degree
02
Do you have any work experience in customer service, dispatcher, or in a call center?
- Yes
- No
03
If you answered YES to the above, please explain a) where you obtained this experience (ex: company) and b) when you obtained this experience (ex: mm/yyyy to mm/yyyy).If you answered NO to the above, please write 'N/A'.
04
Are you at least 18 years of age?
- Yes
- No
05
The Sarpy County Emergency Communications Center is a 24 hours a day, 365 days a year operation. Are you willing and able to work flexible hours including, but not limited to a large percentage of weekends, nights, holidays and some overtime and emergency call-ins?
- Yes
- No
06
Are you willing to be subjected to occasional abusive and/or profane language over the telephone?
- Yes
- No
07
Calls to 911 often contain medical information and/or information regarding criminal activity. Are you willing and able to maintain confidentiality of the calls you receive and/or the calls your peers may receive?
- Yes
- No
08
There may be times when you are required to forgo breaks due to understaffing or shift activity. Are you willing to give up breaks, including smoke breaks, when necessary?
- Yes
- No
09
Are you willing and able to remain at the same workstation (sitting/remaining stationary or standing/remaining erect) for extended periods of time?
- Yes
- No
10
The Communications Center is an underground facility, located below the Sarpy County Courthouse. There are no windows in the Communications Center. Are you willing and able to work in those conditions?
- Yes
- No
11
Are you willing to read and study several hundred pages of manuals, complete assignments and take tests during your training period?
- Yes
- No
12
Do you understand that if you do not successfully complete the 9 month training program (and 3 month transition) you will be released from employment?
- Yes
- No
13
Are you able to understand and accept that when you process a call incorrectly, it could contribute to someone's property being lost or damaged, or someone being seriously injured or dying?
- Yes
- No
14
Are you willing to accept close supervision, daily critiques, and direction in front of your peers?
- Yes
- No
15
Are you willing and able to deal calmly and respectfully with upset/angry individuals when the issue may not be your fault?
- Yes
- No
16
Are you willing and able to handle workloads that may change dramatically during the course of the shift (e.g. periods of high activity followed by periods of low activity)?
- Yes
- No
17
Are you willing to accept that you typically will not know the final outcome of a call for service?
- Yes
- No
18
Do you understand you will need to demonstrate the ability to operate effectively in a high stress/high activity environment?
- Yes
- No
19
Do you have the desire, dedication, and resilience required to study for and pass continual in-house training?
- Yes
- No
20
Do you understand you will need to quickly and accurately respond to widely varying situations with resiliency?
- Yes
- No
21
Are you willing to conform to defined procedures and policies and comply with a chain of command?
- Yes
- No
22
Are you willing to comply with shift work of varying lengths, days, and times, including 12 hours shifts?
- Yes
- No
23
This position requires extensive background, written, technical, and psychological tests. Do you understand that if you have a felony conviction you will be unable to access secure database systems and therefore be unable to perform the essential functions of the position?
- Yes
- No
24
Are you able to perform the essential functions of this position with or without accommodation?
- Yes
- No
25
Are you able to meet the physical demands and work environment requirements of this job with or without accommodation?
- Yes
- No
26
The starting pay rate for this position is $24.09 per hour. Please indicate if this rate of pay is acceptable to you. Failure to agree to the starting wage will exclude your application from further consideration.
- Yes
- No
27
Are you requesting Veterans Preference as stipulated in Nebraska Statut...
