Dispatcher/Customer Service

Job Title: Customer Service Representative

Work Hours:M-F 10am-6pm

Compensation: Hourly

Purpose: Your primary position is to provide potential/existing customers with a “wow” experience.

Our successful CSR’s are friendly, multi-taskers, and overachievers. You must be patient, empathetic, and an effective communicator. You should love talking with and helping people. You are our first impression of our company, so it is essential for you to have a positive attitude at all times. Problem solving and thinking on your feet is vital for advancement and success.

Job Duties:

• Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Detailed communication with the client is essential! Make sure that taking care of the client takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirit.
• Ensuring that the phone is answered before the third ring and that the approved company greeting is used each time.
• Making absolutely sure that a client is notified ahead of time if the technician is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client’s satisfaction.
• Ensuring that Club Membership clients are continuously called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical, because residential install leads are coming from those calls.
• Make sure the technicians are debriefed on each call and that they collect payment on every call.
• Follow up with clients to ensure 100% customer satisfaction
• Follow up with clients on open estimates for future work
• Follow the company Code of Ethics and the Team Rules.
• Maintain 85% booking rate for all customer leads
• Weekly cleaning of breakroom including sweeping, moping, and light dusting.
• Ensure that all leave behinds for our clients are filled for the technicians before they need them
• Track technician follow ups on dry erase board in CSR office
• Other duties requested from management

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift

Work Location: In person