Dispatcher

BMW and MINI of Westchester is seeking a Dispatcher to join their team!

The Dispatcher organizes and controls the flow of service work through the service department in a professional, timely manner. Will work closely with the Service Manager on a daily basis to ensure processes are being followed by technicians to maximize shop flow and profitability.

Responsibilities:

• Implements and maintains an effective dispatch system
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
• Prioritizes and controls all comebacks to ensure proper and prompt attention
• Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate Service Advisor and/or customer
• Maintains an organized and up-to-date repair log
• Reviews hard copies of repair orders turned in by Technicians to ensure that assigned work has been performed and the repair order has been completed properly
• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the Service Manager as needed
• Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment
• Advises Parts Manager and Service Manager of repetitive shortage so that corrective action can be taken
• Ensures that Technicians follow warranty material disposition procedures
• Maintains a professional appearance for self and subordinates in accordance with company policy

Schedule:

• Monday - Friday
  • 7am - 5pm
  • Flexible Saturdays

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Background check and drug testing is required. Marijuana is not a disqualifier.