Dispatcher

We are seeking a motivated and detail-oriented Delivery Dispatcher to join our team. As a Delivery Dispatcher, you will be responsible for coordinating and optimizing the delivery schedules for our fleet of drivers. Your ability to efficiently manage logistics, communicate effectively, and handle time-sensitive deliveries will be crucial to ensuring timely and accurate order fulfillment.

Responsibilities:

· Dispatching and Route Planning: Receive delivery requests, organize orders, and efficiently plan delivery routes to maximize driver efficiency and meet customer delivery windows.

· Coordination with Drivers: Communicate with delivery drivers to provide them with delivery details, schedule updates, and any specific customer requirements.

· Order Tracking: Monitor the progress of deliveries, ensuring that drivers are on schedule and addressing any potential delays proactively.

· Addressing Delivery Issues: Handle any delivery challenges, such as incorrect addresses, traffic delays, or vehicle breakdowns, to ensure smooth and timely delivery.

· Customer Communication: Interact with customers to provide delivery updates, confirm delivery times, and address any inquiries or concerns professionally and courteously.

· Order Documentation: Accurately record all delivery-related information, including order details, delivery times, and customer interactions.

· Assign Responsibility: Delegate additional responsibilities to drivers during idle periods, such as stickering products, restocking inventory, or performing light maintenance tasks to optimize productivity and maintain a well-organized delivery operation.

· Safety Compliance: Ensure that drivers adhere to safety guidelines and regulations while on the road, promoting a safe and accident- free work environment.

· Team Collaboration: Collaborate with other departments, including warehouse staff and customer service, to ensure seamless delivery operations.

· Efficiency Improvement: Continuously evaluate and suggest improvements to the delivery process to enhance productivity and customer satisfaction.

· Reporting: Generate regular reports on delivery performance, driver efficiency, and customer feedback to management.

· Work Scheduling: Work cohesively with other dispatchers to create and update weekly schedules.

Schedule we are looking for: Mon, Tues, Fri, Sat & Sun 2 PM to close.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Every weekend
• Holidays
• Monday to Friday
• Overtime

Experience:

• Dispatching: 1 year (Required)

Ability to Relocate:

• New Baltimore, MI 48047: Relocate before starting work (Required)

Work Location: In person