Dispatcher

About us

Dee Cramer is a full service HVAC/Sheet Metal Construction & Service firm located in Holly, Michigan. Our capabilities include engineering, CAD coordination and design, 4D CAD and BIM, automated HVAC sheet metal fabrication, field installation and maintenance/emergency service for clients.

Dee Cramer is one of the industry's most trusted names in HVAC/Sheet Metal. Currently in its 3rd generation of family operation, Dee Cramer has been committed to excellence since 1937.

Summary:

The Service Dispatcher is responsible for managing customer service in our commercial service division. This includes Dee Cramer customers' HVAC needs and supporting our field technicians. This position will be in a fast paced, team environment.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for reviewing work orders, checking for labor, parts, and notes
• Take incoming customer calls regarding service or billing questions
• Dispatching technicians to service calls as needed
• Forecast and schedule work for field technicians based on weather and work load
• Ordering and Verifying parts when necessary
• Creating and processing electronic purchase orders
• Set Daily Dispatch Board in time to allow for Warehouse to coordinate a materials support plan
• Other duties as assigned

Work Hours: Monday through Friday, 7:00-4:00PM.

Benefits: Medical, Dental, Vision, Life Insurance, Short Term Disability, Long Term Disability, FSA, Paid Holidays & Vacation, & 401k

Requirements:

· High school diploma or equivalent required

· 2 years in customer service required

· Dispatching/Call center experience preferred

· Ability to work in a fast paced environment

· Prior HVAC experience preferred

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person