Dispatch Manager

A leading 24/7/365 provider of Same-Day Delivery and Logistics since 1985 is seeking full-time Dispatch Managers.

Responsible, Accountable, Professional, Positive, Results Oriented, Passionate, Progressive, Courageous - these are some of our core values and the basic components of our team. We have a passion for providing the best service possible to our customers and vendors and helping them succeed is our number one goal. We challenge ourselves to think progressively in every aspect of our professional life with the mentality that this paves the way to future growth. We believe in doing business the right way, the way things ought to be done - the Reliable Runners way.

We are looking for people who not afraid to take chances, suggest new ideas, and learn new skills, both personally and professionally. If this resonates with you and you believe yourself to be someone who fits in with our company mentality and culture, then please consider us as an option for your next career opportunity.

As a team member you will be critical to our success. Your efforts will help Reliable Runners grow and succeed through continued improvement and increased customer satisfaction and retention.

Job Summary:

Monitor fleet performance and adherence to external customer and vendor requirements/agreements. Identify and address operational problems within routes and fleet utilization.

Communicate effectively with management, customers and vendors to ensure on time performance.

Documentation of service issues.

Follow standard operating procedures and related processes to ensure data accuracy and accountability throughout all systems.

Assist driver fleet and management to ensure customer satisfaction.

*This position requires a daily physical presence at our offices in Mentor, OH and or a customer location in the Cleveland area.

Long term future opportunities for the right motivated individuals. Local area resident preferred.

Starting wage $18.50 - $28.00 per hour based on skills and experience. Currently offering generous signing bonus.

*Section 105 defined contribution health plan, 401(K), paid vacations, paid sick time, performance based bonuses.

Job Requirements:

· Attention to detail

· Professional demeanor

· Must have prior dispatch and customer service experience (preferably express delivery or expedite shipping)

· All applicants must be over 21 years of age

· Must thrive in fast paced, high stress environment

· Thorough knowledge of Cleveland and Northeast Ohio

· Above average computer skills (MS Windows based software including Outlook/Excel)

· Strong communication skills and telephone etiquette

· Must be available and willing to work weekends and overtime as needed

· Background check

· Drug screen

Required Experience:

· Previous experience in dispatching or transportation planning preferred

· Familiarity with freight, shipping and distribution processes

· Proficiency in using transportation management systems and other relevant software

· Strong analytical skills to assess data and make informed decisions

· Excellent phone etiquette and communication skills to interact with drivers and customers

Job Type: Full-time

Pay: $18.50 - $28.00 per hour

Expected hours: No less than 40.00 per week

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• Day shift
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Dispatching: 2 years (Required)

Language:

• English (Required)

Ability to Commute:

• Mentor, OH 44060 (Required)

Ability to Relocate:

• Mentor, OH 44060: Relocate before starting work (Required)

Work Location: In person