Director-Patient Services, Acute Care

JOB DESCRIPTION

General Summary

Provides clinical direction and management of activities related to the care management of Critical Care, IMCU and Tele/Observation, including clinical policy development and implementation, clinical data management and reporting, achieving clinical outcomes, improving cost effectiveness, and interdisciplinary collaboration and coordination in the management of patient care.

RESPONSIBILITIES

Duties and Responsibilities

Essential Functions:

• Manages the care management program for assigned patient population including clinical policy development and implementation, clinical data management and reporting, achieving improved clinical outcomes, improving cost effectiveness, and interdisciplinary collaboration and coordination in the management of patient care.
• Collaborates with other clinical leaders to advance clinical process, system improvement, and sharing of resources across the system.
• Directs a collaborative planning process with clinicians within the service line to meet the needs of the assigned patient population.
• Manages the clinical staffing across the continuum of care and maintains a flexible budget.
• Collaborates with, and mentors the clinical management team within the service line.
• Coordinates clinical performance improvement activities within the service line.

Common Expectations:

• Recommends staffing levels, selects and assigns staff, evaluates performance, evaluates/tests competencies (as applicable), provides orientation, training and continuing education of staff, and initiates or makes recommendations for personnel actions.
• Develops, establishes and implements goals, objectives, and policies and procedures for department/service line/entity operation, and which guide and support the provision of the department/service line/entity's services.
• Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment. Provides direct patient care to assigned patient age group(s).
• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Enhances professional growth and development through participation in educational programs, current literature, inservice meetings, professional nursing organizations and workshops.
• Attends meetings as required, and participates on committees as requested.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Reaching - Rarely
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally

QUALIFICATIONS

Qualifications

Minimum Education:

• BSN required with Master's Degree in Nursing, Health, or business related field required, or completion of Master's Degree within 3 years

Work Experience:

• 3 years Relevant experience. Required

Licenses:

• Licensed Registered Nurse Upon Hire Required or
• Registered Nurse Multi State License Upon Hire Required

ABOUT US

WellSpan’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass nearly 1,900 employed providers, 220 locations, eight award-winning hospitals, home care and a behavioral health organization serving South Central Pennsylvania and northern Maryland. With a team more than 20,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 2,600 aligned physicians and advanced practice providers are dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

ABOUT THE TEAM

WellSpan Chambersburg HospitalEstablished in 1895 and located in the heart of Franklin County, WellSpan Chambersburg Hospital has long served its South Central Pennsylvania community with award-winning care. WellSpan Chambersburg Hospital’s 274-bed facility provides a community of 156,000 residents full-range inpatient, outpatient and emergent care services. The hospital is noted for its leading-edge technology and full range of medical services, including award-winning heart and stroke care, a cardiac catheterization lab, a family birthing unit and Level II NICU, inpatient rehabilitation, a wound center with hyperbaric oxygen therapy, and surgical services, including robotic surgery. At WellSpan Chambersburg Hospital, we work together to provide our neighbors with important health-related programs focused on disease prevention and management, early detection screening, and tools and resources to prevent disease through health fairs, seminars, children’s events, “fun runs,” and more. WellSpan Chambersburg Hospital was one of several WellSpan hospitals honored by U.S. News & World Report with the High Performing recognition for 2022-23.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Ability to Relocate:

• 17201, US: Relocate before starting work (Required)

Work Location: In person