AddressAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Global Operations Transformation team are key leaders in cross-company transformation efforts targeted at fundamentally revamping part of the company operations, processes and systems
The Global Operations Transformation Director is responsible to develop and drive transformation initiatives and high-impact solutions to support and enable our Matterhorn growth priorities. He will look beyond current needs to design and implement disruptive future state operating models.
S/He is able to lead cross functional teams in re-shaping the transformation plans and roadmaps for Iron Mountain Operations globally and support the execution of the various commercial and operational global initiatives in scope. S/He leads the country teams to adopt, implement new operating models and to deliver the margin improvement impact.
The Director will partnerwith DBU/ALM/Crozier Leadership teams as well as Finance, IT, GBS, Sales and Operations teamsto build and evaluate processes and innovative solutions, and to execute transformative opportunities to set up the foundation that will be required to grow and scale operations to deliver the Matterhorn growth agenda.
The immediate priority of this role is to transform, standardize and innovate how SOW projects are handled end to end, and to shape the operational and commercially-related processes across the Enterprise, especially for multi-services deals. S/He is responsible for the continuous roll out of “IM Project” platform across all regions (RM, DM, ALM, crozier)and for advising and leading the conversion of these projects’ reporting output into EbitDa improvement and speed to revenue.
Once implemented in Q3, the director is responsible to design and deploy the next phase of Lightspeed and/or Operational transformational initiatives
This role is highly influential, requires significant collaboration with other functional teams and leaders in all divisions globally, and with both Commercial and Operational SVPs/VPs in all regions (in a matrix relationship).
This position reports to the Vice President of Global Operations Transformation within GRO
Key focus areas:
Redesign critical end to end processes (across operations, billing, commercial) required to build, grow and scale Operations and accelerate speed to revenue.
Lead Lightspeed transformational initiatives such as “IM Project, across all business lines. The Director is responsible to continue the redesign of the global end-to-end business process to manage special projects and accelerate SOW revenue/margins.
Continue enhancing and deploying reporting on key sales/operational metrics, such as actual margin per deal, across all business lines;
Establish an operational framework to proactively manage and monitor project impact with all relevant stakeholders; Validate with global and regions' Leadership teams and modifying accordingly
Lead the establishment of corrective actions to recover value realization and margin improvement. This role must drive and deliver business output and growth/margin improvement. (It is not a process facilitator role)..
Champion change across all regions and lead collaborative cross-functional global process design, new systems configuration and deployment
Provide support to the region leaders to analyze the most expedient method to deliver complex transformative solutions and Ebitda value
Success in this role requires strategic and innovative disruptive thinking. The ideal leader will act as a strong change catalyst for the global and regional operations teams, with a focus on delivering improved business results
Required Skills & Leadership Accountabilities
Inspire and influence:
Ability to energize all stakeholders in the various regions around a visionary roadmap, rigorous execution and value creation
This position requires significant collaboration with other cross functional senior leadership across all regions, all support functions (IT, GBS, Finance) and strategic alignment with Digital, ALM and Crozier business units executives
Encourage disruptive conversations with regional/country teams (in Sales and Operations
Dare, Innovate and disruptive thinking
Act as a Chief Disrupter; Encourage creativity and challenge traditional thinking to solve business problems and transform how we work
Challenge teams, peers and key stakeholders to think disruptively
Proficient in building out and executing a transformation roadmap in order to drive efficiencies to create step change level
Proven critical thinking and structured problem-solving skills with tolerance for ambiguity; Comfort in a rapidly changing environment with competing and shifting priorities
Partner, collaborate and influence:
Engage across cultures and understand the overall strengths, weaknesses and opportunities of each region and key markets; Make informed business transformation recommendations to Regional Ops and Sales Leaders
Influence and engage stakeholders in all regions to deliver growth/margin improvement and adopt standardized processes in a coordinated effort
Grow and Drive Results
Provide ongoing visibility on transformation initiatives and delivered value, highlighting areas of concern and recommending opportunities for service & cost optimization and/or further growth
Drive analysis and recommendations to help build sustainable business results. Coordinate change with regional and country teams for execution and adoption.
Reasonably expected salary range: $134,500.00 - $179,300.00
Category: Project/Program Management Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0072902
