Director of Senior Living

About Medical Guardian

Founded in 2005, Medical Guardian is a leading provider of innovative senior health solutions, with 330,000+ active members across the country. The company offers a full suite of connected-care medical alert systems and engagement services that empower older adults to live a life without limits and age safely at home. Medical Guardian boasts a 93% customer satisfaction rate, achieves a 4.7+ star rating on Google Reviews, and was named a Top Medical Alert Device in 2023 by the New York Times Wirecutter and Forbes Health.

Position Overview

In this highly visible role, the Director of Senior Living for Medical Guardian will identify new business opportunities to drive revenue growth. Reporting to the Vice President of Healthcare and Business Development, the successful candidate will use business development and sales techniques to establish new accounts and foster valuable relationships across the Senior Living market, including Section 202/HUD Affordable Housing, Independent Living, and Assisted Living facilities/properties. The Director of Senior Living will be instrumental in commercializing Medical Guardian’s new and enhanced alternative to pull-cord and life safety systems.

Scope of Responsibility

• Develop and execute a Senior Living sales and business development strategy to achieve revenue targets by closing net new accounts
• Identify new sales and business development opportunities to accelerate sales pipeline growth in Senior Living, with a particular focus on Multi-Tenant deals in Section 202/HUD Affordable Housing
• Provide clear pipeline reporting to ensure visibility across all deal opportunity stages, inclusive of key metrics and action plans to accelerate velocity
• Drive complex, multi-stage negotiations for new contracts from inception to close
• Identify key decision makers at property management and ownership organizations across Section 202/HUD, as well as Commercial Independent and Assisted Living facilities
• Use effective market segmentation strategies and data to drive prioritization of ideal target accounts
• Build and advance customer relationships at the executive-level and with other facilities management stakeholders
• Deploy enterprise relationship management strategies with Senior Living and multi-tenant operators to develop national and large portfolio relationships
• Maintain awareness of relevant market trends and always seek insights from existing and prospective customers and prospects
• Collaborate with internal cross-functional leaders to maximize Medical Guardian’s position, including direct efforts with the Marketing Team to accelerate lead volume
• Communicate synthesized market intelligence to various internal teams to help further accelerate growth efforts (e.g. Product)
• Strong steward of the Medical Guardian culture and brand internally and externally
• Other duties as assigned

Performance and Success Measures

• Quota-bearing role
• Sales pipeline cultivation and growth
• New Senior Living/Multi-Tenant deals closed
• Net new recurring revenue contribution
• Impact on elevating Medical Guardian’s brand in the Senior Living market and development of new strategies to accelerate sales growth

Qualifications

• BA/BS degree or equivalent work experience
• Strategic business development and consultative sales experience in Senior Living and/or Multi-Tenant market with a proven track record of results achieving quota
• Knowledge of the Section 202 Housing program required
• Experience selling across Senior Living segments (i.e. Independent Living, Assisted Living, etc.) preferred
• Proven results appropriately deploying a “hunter” business development and sales approach balanced with subject matter expertise and agility to navigate complex contract negotiations
• Recognized as an industry advocate with established relationships in the Senior Living market
• Strong influencer and collaborator with robust negotiating skills and business acumen
• Entrepreneurial mindset with the ability to take ownership and initiative to drive results
• Strong emotional intelligence, outstanding verbal and written communication skills, and comfortable delivering presentations and engaging various health plan stakeholders, including C-level executives
• Proven ability to effectively respond to customer needs and translate insights into market opportunity to accelerate growth
• Ability to thrive in a dynamic and high-growth environment
• Passionate about Medical Guardian’s mission
• Willing to travel across the United States as needed