Director Of Operations

Are you a proven leader seeking a senior management role with a company that has exciting growth plans? Do you have the talent and skillset to successfully lead a large team across multiple locations? Sundae (sundaeicecream.com) is seeking a motivated, experienced candidate for the position of Director of Operations with a track record of continually driving effective results. This is a unique opportunity to join the senior leadership team in an organization with ambitious growth goals!
Who are we?
Sundae is an established artisan ice cream brand with a simple mission - To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be "THE place to work" and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the team you can depend on and the company to which you can entrust your career.
Who are we looking for?
We are seeking a candidate that has:

• proven leadership talent at the highest levels
• outstanding interpersonal skills
• collaborative management style
• a willingness to be hands-on and take initiative
• bold analytical, decision-making and problem-solving skills
• expertise to continually drive successful results
• effective communication under high stress environments
• proficiency to train, develop, and manage large teams

Role Summary:
The Director of Operators oversees and directs all company operations by working closely with all levels of management and the executive leadership team. The breadth of responsibility in this role is extensive and thus requires mastery of various company processes. The Director of Operations must have the attitude and aptitude to perform every role underneath them while also possessing the strategic mindset to build a sustainable operation by recruiting and retaining talent from the ground up.
Role Reponsibilities:

• Oversee the operations of all retail locations and production facilities. The company size is currently defined as 5 retail locations and 3 production facilities within a 100-mile radius.
• Recruit, train, retain, and coach retail, district, and production management; motivate managers to become autonomous leaders in meeting or exceeding company standards and operational goals.
• Promote a culture of continuous improvement with a constant focus on SOP execution, customer satisfaction, employee retention and fiscal responsibility.
• Provide regular and effective feedback to direct reports, complete performance reviews, and administer disciplinary actions when necessary.
• Frequently visit physical locations and review key business indicators to proactively identify problems, concerns, and opportunities for improvement.
• Collaborate with executive leadership to develop and implement company goals, programs, and policies which improve operational efficiency and build long-term success.
• Work closely with executive leadership and make recommendations for long-range growth initiatives and new strategies.
• Stand-in for retail managers, district managers and production managers during vacancies, vacations, and when launching new locations.
• Provide continual operational and customer service support, including being available for on call and emergency coverage when necessary.
• Supervise the hiring, training, and team development at all levels of retail operations and production departments.
• Spearhead launching new locations: organize operational requirements, facilitate store set up, and build positive community perception in new markets.
• Be a brand ambassador-cultivate relationships that enhance the company's image with employees, customers, vendors, and in our communities.
• Conduct regular management, and leadership meetings.
• Maintain professional growth by being proactive and seeking out knowledge and education.

This list is generally descriptive and is not entirely inclusive. You will be joining a dynamic work environment and if you are a great fit for this job then you will thrive in this atmosphere. Career-minded applicants only should apply.
Requirements

• Bachelor's degree or equivalent preferred
• 8+ years of restaurant management experience required
• 3+ years of multi-unit restaurant management experience required
• Professional demeanor and excellent written and verbal communication
• Excellent time management and organizational skills
• Possess a valid driver's license and a clean driving record
• Proficient computer, software, and technology skills
• Valid Manager SERV Safe Certificate or equivalent (may be obtained within 90 days of hire date)

Physical Requirements:

• Move, traverse or remain in a stationary position for up to 10 hours
• Constantly use manual (e.g., scooping ice cream) and automatic food service equipment and touchscreens
• Regularly move up to 25 pounds for a distance of 50 feet or more
• Occasionally move up to 50 pounds for a distance of 25 feet or more
• Occasionally ascend/descend ladder to clean or lift items stored above
• Occasionally position self to clean, maintain equipment, and retrieve items below counter height
• Willing and able to work and to safely drive in various unpredictable weather and traffic situations

Benefits

• Annual compensation range: $95,000-$120,000
• 3 weeks of Paid Time Off each year, with rollover opportunity
• Group health insurance benefit (50-100% employer contribution to premiums)
• Dental insurance benefit (50-100% employer contribution to premiums)
• Colorado paid family and medical leave
• 401k retirement plan with employer contribution
• Monthly product allowance and product discounts
• Mileage reimbursement benefit or company vehicle benefit
• Professional development coaching and mentorship from executive management