Director Of Operations

About the Opportunity at HQ Simple:

Are you looking for an opportunity to join a dynamic and innovative startup that is changing the game in the employer of record services industry? Then look no further, because HQ Simple is seeking driven and passionate individuals to join our team. At HQ Simple, we believe that happy employees are more productive, and that is why we are dedicated to providing our associates with the tools to maintain a healthy work-life balance.

Forget generic solutions offered by global providers. At HQ Simple, we specialize in offering a high touch service, perks, and benefits to our customer’s contingent workers. Our goal is to create a community where temps, contractors, and contingent workers are treated like every other full-time employee.

We understand that technology is an important aspect of being an employer, but it should not be the leading factor for serving and creating a community. That's why we strive to provide more than just platforms and products. Our focus is on offering our associates modern perks, benefits, and solutions that truly work for them.

As an internal employee at HQ Simple, you will have the opportunity to work remotely and enjoy benefits such as home office improvements or setup, a four-day work week, subsidized annual working getaways for you and your family | friends, health | dental | vision benefits, access to shared office space, consumer discounts, food delivery credits, and more.

Help lead the way in creating a community of contingent workers who are provided with the support and benefits they deserve. Don't miss out on this exciting opportunity to be a part of something truly transformative in the world of employment.

Responsibilities & Expectations:

• Own customer and associate journey from onboarding, retention, to expansion
• Build a customer success team and processes for scaled growth
• Manage processes and systems for operations
• Understand and monitor customer and associate satisfaction to remedy proactive fixes or improvements
• Create, maintain, and improve internal processes to support team's efficiency and train team members as needed
• Collaborate regularly with sales, finance, and legal teams
• Provide data driven recommendations by accessing, analyzing, and synthesizing large data sets
• Keep track of SLAs and team's continuing meeting and improvement of the SLA
• Proactively problem solve and act as a customer and associate advocate
• Maintain knowledge of industry trends and competitor offerings
• Lead special projects and strive to become highly proficient in targeted areas of the business
• Light travel to various customers for face-to-face interactions as needed

Knowledge, Skills, and Attributes:

• Entrepreneurial spirit and ability to act as the owner of a core business function
• Proven track record in problem solving
• Experience in growing and managing teams
• Passion for problem solving and executing company-changing initiatives
• Ability to manage concurrent high priority initiatives
• Track record of managing teams to meet or exceed operational efficiency and customer satisfaction goals in a high-growth setting
• Human resources background and understanding of local, state, and federal employment laws.

Minimum Requirements:

• 10+ years of operations and/or customer service experience
• Excellent problem resolution skills and the ability to multitask and organize calendar
• Strong team player and ability to quickly adapt to potential change
• Experience in overseeing projects from beginning to completion
• Desire to build knowledge base in the human resources field
• Clear oral and written communication skills and ability to communicate complex information with customers and associates

Nice to Have:

• Experience with various aspects of human resources and employment norms
• Grasp of various local, state, and federal employment laws
• Human resources or talent acquisition background
• Worked on employment scenarios in multiple countries
• Budgeting and forecasting experience for high level profit and loss analysis

Job Type: Full-time

Pay: From $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Willingness to travel:

• 25% (Preferred)

Work Location: Remote