Director Of Operations

Director of Operations (DOO)

New England Cremation Supply founded in 1995 and based in Rochester, NH is a leading manufacturer and supplier of cremation supplies and equipment throughout the Northeast Region. We are looking to add a Director of Operations (DOO) to our growing team, who will report directly to the owner/founder. The DOO will assist the owner in driving the company’s vision, while working to streamline operations, improve production/warehouse/delivery efficiency, maintain and support the current company culture and work to increase sales with existing and new customers.

Duties and responsibilities include, but are not limited to the following:

·         Oversees production, quality, warehouse, delivery and customer service

·         Works closely with Owner and GM to ensure company goals and mission statement are met

·         Conducts performance evaluations for 2 key employees, hiring, and disciplinary actions

·         Organizes and helps establish company goals, policies and procedures·         Works with team to solve customer service issues and daily challenges

·         Works to increase production efficiency

·         Meets with key suppliers as necessary and key customers on a monthly basis

·         Attends local and regional funeral director association annual conventions

·         Will become the face of the company

·         Mentors and trains key employees and helps in production and with delivery as needed

Qualifications:

·         5+ years of related experience as Director of Operations or General Manager

·         Impeccable integrity and ethical standards

·         Clean driving record and ability to drive, or learn to drive a large box truck (no CDL required)

·         Able to lift up to 50 lbs and is mechanically inclined

·         General knowledge of woodworking and use of power tools

·         Excellent verbal and written communication skills and customer service skills

·         Lives within 30 miles of Rochester, or is willing to relocate to the Rochester area

·         Ability to work well and motivate employees, while leading by example

·         Willingness to roll up sleeves, learn all aspects of the company (production, warehouse, delivery, sales) and work beyond normal working hours when necessary

·         Willingness to learn and adapt to a new Industry, business and company culture

·         Ability to work well with suppliers, contractors, landlord and customers

·         Must be able to think and act like the owner

·         Ability to solve practical problems

·         Must be able to work in an office environment, warehouse, production facility, on the road and at customer locations

Base salary: $75,000+

If you are interested in being considered for this position, please email your resume to: 

Ron Bowman

ron@necremation.com