JOB TITLE:Director of Operations

FLSA:Exempt

LOCATION:Winter Haven, FL

REPORTS TO:President/CEO

SUMMARY:To ensure the customer is always serviced first. To assist in achieving our growth and financial goals while balancing operating costs to generate a profit. To manage all Operational planning activities in accordance with company goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:“Essential functions” are primarily job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer.

GENERAL

• Promote company’s Driver focused culture. Constant focus on improving employee satisfaction along with retention.
• Recognize and/or reward employee contributions (through written and verbal acknowledgement, accolades, etc.).
• Identify and address negative attitudes and poor performance with coaching and conflict resolution.

OPERATIONS

• Plan and direct Operations in line with our intent of always servicing the customer first and living up to our namesake guarantee.
• Serves as the company’s Driver Liaison. The Liaison is responsible for carrying out all retention efforts. This position provides regular reports on all driver retention initiatives and progress.
• Create and update dispatch plans and work with the Operations Supervisor in accordance with operational goals.
• Use/tracking of operational metrics to constantly adjust and revise operational practices and processes to align more closely with objectives.

OPERATIONAL SUPPORT

• Work with Safety department to ensure Fleet is following both Safety and Operations standards.
• Work closely with Human Resources Department to ensure compliance with company policy. Properly communicate company policies and plans to all Operations team members.
• Ensures all new hires are properly introduced and onboarded to the company.
• Collaborates on all Maintenance related items: breakdowns, preventative maintenance, truck assignments etc.

BUSINESS DEVELOPMENT

• Handle requests/communication from customers in accordance with customer service standards.
• Assist Operations Supervisor with customer requests regarding scheduling freight, tracking, customer problem resolution, etc.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• A minimum of five years of transportation operations management experience, three years of liquid food grade experience preferred.
• Strong computer skills including knowledge of Microsoft Office 2010 and transportation management systems.
• Ability to rapidly analyze issues, establish priorities, anticipate consequences, make decisions, and initiate action.
• Comfortable working in a high-stress environment and ability to stay calm under pressure.
• Strong interpersonal skills to develop and maintain positive relationships with Driver Managers and Drivers.
• Strong communication skills (oral, written and listening) with motivational ability. Strong leader and team player.
• Work occasionally requires a high level of mental effort and strain when performing essential duties. Must be able to perform the essential duties of the position with time constraints, interruptions and stressed Driver Managers and Drivers.
• Work may require more than 40 hours per week.
• Occasional travel is required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to unable individuals with disabilities to perform the essential functions of this position. While performing the duties of this job, the employee is required to sit/stand for most of his/her job duties. There is the need to frequently walk. There will be a moderate amount of standing, stooping, kneeling, bending, lifting, and reaching for some of his/her job duties. Visual requirements include reading off a computer screen as well as printed materials. A high degree of dexterity is required due to frequent use of a telephone console. Verbal and auditory requirements include the ability to communicate clearly over the telephone as well as in person. There is a moderate level of grasping, lifting, pushing and/or pulling of objects of less than 25 lbs. This Job Description is intended to describe the general content of and requirements for the performance of this position. The omission of specific statements of duties does not exclude them for the position if the work is similar, related or a reasonable requirement of the position. Additional duties may be assigned, and requirements may vary from time to time.