Clinical Affairs - YMA Clinical Operations

84834BR

Regional Site Director, YMA

None - Not included in the union (Yale Union Group)

Full time

Regular

Administration & Operations

Senior Manager; Senior Program Leader (28)

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Athletics, Clinical

37.5

Standard (M-F equal number of hours per day)

West Campus

West Campus
Orange, CT 06477

On-site

Manages the delivery of Nursing care and medical services for the Yale Reproductive Endocrinology and Yale Fertility (REI) clinical practices. Ensures adequate coverage of clinical services by nurse and medical assistant recruitment, training, and assignment to clinical duties. Ensures nursing standard operating procedures and HIPAA policies are adhered to within all active clinical sites, and a safe environment is created and maintained for the patients and the staff.

1. Creates functional strategies, specific objectives and develops budgets/policies/procedures to support the functional infrastructure. 2. Oversees large, complex and multifaceted projects and ensures project/practice milestones/goals are met, adhering to quality standards and approved budgets. Gathers and analyzes information to determine new and ongoing resource needs; determines objectives and formulates procedures and protocols; monitors progress toward objectives. 3. Assesses and identifies the needs of individual practices and adapts staffing models to ensure appropriate structures are in place to support regional clinical operations; oversees and directs a team of Managerial and Professional staff and provides leadership and direction to clinical staff where appropriate. 4. Provides oversight and guidance related to practice standards/policies/procedures, information technology, financial and clinical reporting and compliance management across multiple YM ambulatory locations. 5. Leads the transition of practices that have completed a YCOS assessment. 6. Evaluates the effectiveness and safety of operational procedures and protocols and makes immediate changes to facilitate the highest level of patient service and efficiency. Identifies issues that impede delivery of quality patient care; develops and implements short-term improvements and plans for long-term process improvements to be applied across YM clinical practices. 7. Addresses issues raised by providers, staff, patients and other internal/external customers using performance improvement principles; builds a culture of trust and collective problem-solving. 8. Utilizes in-depth knowledge/understanding of organization, makes specific and actionable recommendations for improvement, and provides guidance to leadership. Partners with members of the senior leadership team and regional medical directors to develop long-term objectives for the practice related to productivity, compliance, communication and patient satisfaction. 9. Creates and implements standardized policies and protocols consistent with the YM Practice Standards for Ambulatory Practices. 10. Monitors and analyzes monthly productivity statistics and key financial indicators to assess accuracy and effectiveness of processes. Identifies trends or items requiring immediate corrective action and provides recommendations to address needed improvements. Plans and implements improvement projects. 11. Monitors and enforces adherence to University and federal regulations, YM Policies and Procedures, Practice Standards, HIPAA regulations and Billing Compliance standards throughout all operational activities. 12. Oversees monitoring and adherence to customer service standards for staff members, addressing deficiencies as identified. Monitors patient satisfaction through multiple feedback mechanisms, utilizing such data to develop and institute requisite changes to improve performance. 13. Collaborates with the clinical leadership and other key departmental clinical/administrative staff on matters relating to practice performance and facilitates process improvement initiatives.

Bachelor’s Degree with a minimum of ten years of experience or an equivalent combination of education and experience.

Demonstrated leadership ability.

Well developed organizational, managerial and communication skills.

Well developed ability to work as part of a collaborative team.

Well developed oral and written communication skills.

Prior supervisory and administrative responsibilities.

M.S.N. or Health Services Administration or evidence of ongoing postbaccalaureate training in Nursing Administration preferred. Six years of previous experience in Nursing Service Administration, at least two of which have been reproductive endocrinology and infertility. Graduation from an accredited school of Nursing. B.S.N. Required. Current licensure as an R.N. in the State of CT.

No

No

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

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