Director of IT Ops

At Kalibri Labs, we are helping to redefine and rebuild the way performance metrics are viewed in the hotel industry. We are looking for passionate, energetic, and hardworking people with an entrepreneurial spirit, who dream big and challenge the status quo. We are working on cutting-edge solutions for the industry as they navigate the recovery process. We are using our big data coupled with machine learning and AI to help highlight the path forward. Kalibri Labs is growing, so if you're ready to make a difference and utilize your talents across a groundbreaking organization, please keep reading!

We are looking for a Director of IT / Operations who will plan, design, and build all aspects of Kalibri's IT, security, and operations infrastructure. The director will work closely with engineering, analyst, and data teams to provide a secure, highly available platform to support a continuous deployment pipeline.

Responsibilities

• Provide recommendations, guidance, and cloud-based architecture to achieve business objectives
• Manage IT and Operations staffing to include recruitment, coaching, evaluation, and disciplinary actions
• Establish a communications strategy to ensure senior leadership awareness of IT planned and unplanned events
• Develop business justification for IT spending plan and forecast
• Responsible for managing IT tool acquisition, vendor relationships, and administration in accordance with budget
• Build and execute an infrastructure plan with project milestones to achieve SLAs against growth plans
• Provide infrastructure, guidance, policy management, version control, and automation support for cross-functional product teams to build and manage a secure continuous deployment (Software Development Life Cycle) SDLC
• Establish security best practices in compliance with AICPA SOC 2 to include “shift left” vulnerability remediation programs, disaster recovery, and 0-trust architectures
• Manage the Kalibri helpdesk service against published SLAs to include onboarding / offboarding, troubleshooting, and hardware RMA. Administer secure MFA-based identity access to company resources
• Build observability throughout the product and pipeline. Detect and alert on issues before they impact customers

Requirements

• Bachelor's Degree in Computer Science, Information Systems or related field or equivalent professional experience
• 8+ years experience designing, building and managing operations infrastructure, IT service, and DevOps deployment pipelines
• Candidate will have extensive experience in site reliability engineering and/or devops engineering
• Understanding of IT Service Management (ITSM) and the IT Infrastructure Library (ITIL) frameworks
• Expertise with AWS cloud-based services
• Demonstrated experience with automation technologies to include ansible, terraform, chef, and/or puppet
• Experience working with observability platforms such as datadog, new relic, or logz
• Extensive experience working in agile team environments
• Excellent written and verbal communication

Salary - $130,000 - $140,000

Eligible to participate in the company bonus program

Company Benefits

• We cover 75% of the cost of medical insurance premiums for employees & their dependents with three medical plans through Blue Cross, Blue Shield.
• We cover 75% of the cost of dental and vision insurance premiums for employees & their dependents.
• We provide a 50% 401k match of the first 6% of the employee's contribution (for a max of 3%).
• We also provide $50,000 of life insurance, Long-term disability and an Employee Assistance Program.
• All new hires receive a $250 stipend to help them set up their home office.