Director of Information Technology

Job Details
Job Location
Crossroads Metro Office - Crown Point, IN
Position Type
Full Time
Salary Range
$70,000.00 - $80,000.00 Salary
Description
Crossroads YMCA is looking for an experienced Director of Information Technology to bring innovation, technology leadership, and create a vision for the technical environment, infrastructure, and IT operations.
POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Director of Information Technology will be primarily responsible in planning, developing, and implementing processes and procedures to achieve strategic goals. Critical responsibilities will include ensuring all aspects of IT and networking comply with industry best practices, regulatory and federal laws while providing expertise in the department.
ESSENTIAL FUNCTIONS:

1. Establish and maintain Information Technology and functionality for the organization.
2. Lead and train the organization's users of the IT systems.
3. Provide system administration, reporting, and technical support.
4. Create and maintain technical and process documentation to ensure efficiency and continuous improvement.
5. Schedule the procurement and installation of technology related to current organizational needs and future projects.
6. Comply with all federal, state and insurance regulatory compliance laws to ensure the safety of the company's assets, including but not limited to PCI DSS, cyber-security training, etc.
7. Demonstrates relationship building behavior in all interactions through Listen First providing a customer obsessed experience.
8. Adhere to and enforce the confidential information held within the various systems. This includes, but is not limited to membership lists, financial information, and computer and building security information.
9. Troubleshoot users and systems to provide timely solutions to ensure downtime is minimal.
10. Accept additional assignments as deemed appropriate, within the scope of the job description

YMCA COMPETENCIES (Multi Team Leader):
The National YMCA Mission:
"To put Christian principles into practice through programs that build healthy spirit, mind, and body for all."
Mission Advancement: Reinforces the Y's values within the organization and the community. Effectively communicates the benefits and impact of the YMCA's efforts for all stakeholders. Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels. Secures resources and support for all philanthropic endeavors.
Collaboration: Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the YMCA. Serves as a community leader building collaboration based on trust and credibility to advance YMCA mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.
Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures, investment policies, and financial controls. Assigns clear accountability and ensures continuous improvement.
Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Ability to use a computer for an extended period of time and ability to communicate via computer phone/smart device.
• Visual, auditory, and verbal ability to communicate effectively.
• Must have a high level of alertness, concentration, and initiative.
• Sufficient strength, agility, and mobility to perform job responsibilities.
• Ability to lift 30 lbs. and stand, walk, or sit for extended periods of time.
• Always maintain a neat and professional appearance.
• Must demonstrate initiative and sound judgment.
• Ability to travel to all Crossroads YMCA locations.

Qualifications
QUALIFICATIONS:

1. Bachelor's degree in Information Technology or equivalent is required.
2. Minimum five (5) years related experience, including supervisory experience.
3. Experience in CRM database is required, Daxko Operations System is preferred.
4. Advanced knowledge of Microsoft Office Suite is required with the ability to become familiar with organization-specific computer programs and software. Experience in administering and supporting the following:
   1. Microsoft Windows server and desktop operating systems
   2. Active Directory, Group Policy, DNS, DHCP
   3. Microsoft 365 Office Suite, Teams, Exchange, SharePoint
   4. Wired and wireless networking protocols and infrastructure
5. Excellent interpersonal, communication, problem-solving skills, and customer service skills.
6. Excellent independent judgement and discretion when dealing with sensitive materials and confidential information.
7. Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.