Associate Director Of International Student Program & Enrollment

Job no: 493773
Work type: Administrative (Full Time)
Location: Merrillville, IN
Categories: Admissions/Recruiting/Enrollment

Job Title:Associate Director of International StudentProgram & Enrollment

Reporting Relationship: Executive Director of International Student Programs

Unit: National & Global

Department:International Student Programs

Campus Location: Merrillville Education Center

Summary of Position: The Associate Director of International StudentProgram & Enrollment plays a critical role in supporting the efficient and effective enrollment of International programs within Indiana Wesleyan University’s National & Global (N&G) unit. Reporting directly to the Executive Director of International Student Programs. This supervisory position collaborates with internal stakeholders, faculty, staff, and external partners to promote a welcoming and supportive environment for International Students while ensuring alignment with IWU's mission and strategic objectives. Demonstrate leadership by supervising, coaching, and training enrollment counselors to enhance their performance and effectiveness. This position involves managing all aspects of International Student services, compliance with SEVIS regulatory requirements, and practices to ensure quality of service, and monitors performance metrics and their effects on enrollment numbers.

Duties and Responsibilities

• Liaison with the Executive Director of International Student Programs and the International Student Program team to address International Students’ unique needs and challenges while promoting student success
• Manage the ISP enrollment staff, including providing guidance, support, and supervision to ensure efficient operations
• Monitor enrollment communication plans and provide recommendations for improvement and clear student communication in navigating the enrollment process
• Assume enrollment responsibilities during service levels to ensure timely processing and exceptional student service for all prospective International Students
• Hire, train, and supervise a team of direct reports on expectations, professional performance, and leadership, including directing staffing as needed at residencies
• Collaborate with external stakeholders to address requests and ensure efficient student and program operations
• Serve as an alternate Designated School Official (DSO), providing support to International Student enrollment counselors and guidance to F-1 International community as needed. Responsibilities can include issuing I-20 documents, SEVIS reporting, administrative and operational assistance
• Assist in developing and managing the international program budget, including forecasting expenses, monitoring expenditures, and optimizing resource allocation to support program objectives
• Attend ISP residencies as required, including new student residency weekends, to provide support and guidance to incoming International Students
• Participate in creating a collaborative/healthy relationship with other IWU employees

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Master’s Preferred
• Bachelor's degree required

Experience

• A minimum of two (2) years of experience working with International Students preferred
• Preferred experience in global education or International Student services
• Experience with data utilization and learning assessment as a tool to measure the effectiveness of the department's programs

Required Skills

• Possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement
• Must be a US Citizen or permanent resident to become a Designated School Officer (DSO) with the Department of Homeland Security
• Ability to work flexible hours and the availability to work weekends, specifically Fridays and Saturdays, during residency periods to ensure seamless program execution
• Ability and willingness to travel as needed to support the residency programs, which may include overnight stays
• Demonstrate a commitment to International Student success

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Advertised: 21 May 2024 Central Daylight Time
Applications close: 21 Jun 2024 Central Daylight Time